F&B Assistant - Zero Hours

The-Belfry-Hotel-; Sutton Coldfield; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Free onsite parking

Complimentary meals during shifts

Discounts across the resort

Wellbeing support

Job summary

The Belfry Hotel & Resort in Sutton Coldfield is seeking team members for guest-facing roles across Sam’s Bar & Kitchen and related outlets. You will welcome guests, discuss menus, upsell items, and deliver an exceptional experience throughout the guest journey.

Flexible shifts including weekends and evenings are required. The role emphasizes service, teamwork, and maintaining high standards of hygiene while supporting the resort’s diverse outlets.

Qualifications

• You are passionate about delivering a fantastic service to guests.
• You enjoy engaging in conversation and discussing our products and resort.
• You are confident in upselling and creating memorable experiences.

Responsibilities

• Welcome guests in a polite and friendly manner.
• Deliver a great guest experience from start to finish.
• Talk about menus and upsell relevant items to guests.
• Take orders and ensure guests' needs are met promptly.
• Maintain high standards of cleaning and hygiene across outlets.
• Be flexible to work across Sam’s Bar & Kitchen and the Driving range.

Skills

Guest service

Upselling

Communication

Teamwork

Job description

The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the Caterer’s Top 30 Best Places to Work.

Sam’s Clubhouse

Overlooking our stunning PGA golf course, our high-volume sports bar, Sam’s Bar & Kitchen, is the perfect place to relax after a day’s golfing. This bar is busy all day, serving breakfast, lunch, and dinner. We have a large outside terrace and bar and we have recently introduced Shuttle Board.

The menu in Sam’s Bar & Kitchen is a mixture of clubhouse classics and Belfry touches from sharing boards, burgers, and buckets of wings to wraps, pies and catch of the day… In summer season the outside patio and bar opens and can provide dining options for up to 250 guests at any time and approximately 500 covers per day.

The salary for this role is £12.71 per hour, plus tips.

About the role

You must be available to work a variety of shifts including weekends and evenings.

• To welcome all guests a polite and friendly manner
• To deliver a great experience from beginning to end
• To confidently talk about our menus, offer upsells and enthusiastically
• To take orders from our guests and proactively ensure that all of their needs are met
• Cleaning and good hygiene practices are a large part of this role
• To be able to work across all areas within Sam’s and the Driving range.
• To work across any of the outlets that are in need of assistance to ensure the smooth running of the resort as a whole.

For all of our future employees our requirements are…

• You are passionate about delivering a fantastic service to our guests
• You enjoy engaging in conversation, talking about our products and the resort
• You are a natural when it comes to up- selling.
• You are outgoing and enthusiastic
• You have a can‑do attitude and are proactive
• You are willing to go above and beyond
• You are willing to work individually and as part of a team.

Belfry Benefits

Learning & Development

We invest in our people through hands‑on coaching, mentoring, and a wide range of in‑house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.

Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.

Showing Our Appreciation

We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.

Making a Difference

Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.

Our Values

Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.

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