F&B Assistant

Hilton Worldwide, Inc.; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hospitality company in London is seeking an F&B Assistant to engage guests and ensure high service standards at the bar. Responsibilities include receiving orders, assisting with food deliveries, and maintaining a clean service area. Ideal candidates will have strong customer service skills and the ability to work in a team environment. Competitive salary and rewards offered.

Benefits

Smart uniform provided

Free and healthy meals on duty

Team Member Travel Program

High street discounts

28 days holiday plus bank holidays

Qualifications

• Engage guests during their visit and ensure high service standards.
• Understand menu content and promote activities.
• Answer guest queries in a polite manner.

Responsibilities

• Receive orders and serve customer requests promptly.
• Assist with food deliveries as required.
• Keep service area clean and well-prepared.

Skills

Customer service

Time management

Teamwork

Job description

Job Description - F&B Assistant (HOT0C32P)

Job Description

Job Number: HOT0C32P

Work Locations

Hilton London Wembley Lakeside Way Wembley HA9 0BU

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions – one day we are busy looking after a family on vacation visiting London, the next day a world’s famous sports team or music artist. But every day we are busy creating lasting memories.

Offering stunning view of Wembley Park, our stylish roof top bar, Sky Bar 9 is the ideal venue for classic to modern sophisticated cocktails created by our talented mixologists.

Salary: £12.88 plus Service Charge (39 Hours a week)

A WORLD OF REWARDS

Smart uniform provided and laundered

Free and healthy meals when on duty

Grow your Career

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing https://cr.hilton.com

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Guest Experience Day 1 night stay with breakfast per year

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Modern and inclusive Team Member’s areas

A F&B Assistant engages our guests during their visit, receives/serves orders and ensures brand service standards are met to the highest quality at our destination Bar.

What will I be doing?

A F&B Assistant will be responsible for engaging our guests during their visit, receiving/serving orders and ensuring brand service standards are met to the highest quality. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Receive orders and serve customer requests completely in a timely manner
• Take food orders and assist the floor team with deliveries as required
• Understand menu content, any menu changes, and promotional activities
• Keep your service area clean, tidy, and well-prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer guest queries in a polite and helpful manner

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.