Eyewear Retail Assistant — Optics & Customer Care

Boots; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a Retail Assistant. In this role, you will be the first point of contact for customers, helping them find the right eyewear solutions and providing exceptional customer service. You will have opportunities to develop your skills through a comprehensive training program. Ideal candidates should have a passion for customer care and a desire to learn. This position includes a quarterly bonus and employee discounts.

Benefits

Discretionary quarterly bonus

Employee discounts

Career development opportunities

Enhanced maternity/paternity/adoption leave

Flexible benefits scheme

Access to free counseling and support

Qualifications

• Experience in a retail or clinical environment preferred.

Responsibilities

• Build relationships with customers to understand their needs.
• Support eye-tests and pre-screening activities.
• Order, dispense, and collect glasses and contact lenses.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks.

Skills

Passion for customer care

Desire to learn

Job description

A leading retail company in the United Kingdom is seeking a Retail Assistant. In this role, you will be the first point of contact for customers, helping them find the right eyewear solutions and providing exceptional customer service. You will have opportunities to develop your skills through a comprehensive training program. Ideal candidates should have a passion for customer care and a desire to learn. This position includes a quarterly bonus and employee discounts.