Eye Clinic Administrator /Eye Technician

NHS; Pudsey; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Pudsey is seeking an Eye Clinic Administrator/Eye Technician to support the smooth operation of their Eye Clinic. Responsibilities will include managing patient queries, ensuring accurate appointments, and assisting in various clinical procedures. Ideal candidates should demonstrate strong communication skills, attention to detail, and experience in healthcare. This role offers a competitive hourly rate of £12.21 to £12.50, pending successful completion of a probation period.

Qualifications

• Professional experience in a healthcare role is beneficial.
• Ability to maintain confidentiality of sensitive information.
• Strong attention to detail in all tasks.

Responsibilities

• Support the smooth running of the Eye Clinic as part of a team.
• Resolve customer queries at the first point of contact.
• Ensure appointments are fully booked and manage cancellations.
• Assist the Consultant during diagnostic and minor surgical procedures.

Skills

Computer literate in Excel, Word, and Outlook

Attention to detail and accuracy

Professional verbal and written communication skills

Act and communicate with empathy and customer focus

Strong interpersonal and relationship-building skills

Excellent command of spoken and written English

Able to demonstrate flexibility and adaptability in a changing environment

Interested in developing and learning new skills

Efficient, organised and capable of multitasking

Previous experience in a healthcare role is beneficial

Job description

Robin Lane health & Wellbeing Centre is aGP surgery based in the market town of Pudsey. We have been providing aCommunity Ophthalmology Service since October 2008 and the service continues togrow. We are a professional and patient centred service and we pride ourselveson the high levels of patient satisfaction that we receive (99% of patients saythat they would recommend us to their family and friends).

An exciting opportunity has arisen to join our team at Robin Lane Health & Wellbeing Centre, Pudsey, as a Eye Clinic Administrator /Eye Technician.

Interviews to take place week commencing 24.11.25

This advert may close early should the right candidate be found.

The job description is subject to a flexibilityclause and may change according to business requirements.

Main duties of the job

To support the smooth running of the Eye Clinic working as part of a team to provide an excellent service to patients, ensuring customer queries are resolved where possible at the first point of contact.To ensure that appointments are fully booked and to provide an effective administrative service to clinicians.To support the consultant-led ophthalmology service in a variety of clinical and non-clinical tasks.To form key relationships with the lead consultant, associate specialists, GPWSI, lead nurse and other members of the healthcare team.

About us

We are a forward-thinking organisation, operating in a fast-paced environment.You'll find yourself working with a variety of highly motivated, supportive, and experienced colleagues, where no two days are the same.We work collaboratively with our Primary Care Network to offer better services and improve access for our patients.

Job responsibilities

Eye Clinic Administrator:

• Dealing with queries over the telephone
• Ensure all eye clinic tasks are actioned and up to date
• Monitor and ensure that clinics are full and be proactive in booking any cancellations
• Register and process new referrals on system one, from post, tasks or ERS
• Supporting the Lead Nurse with the booking system
• Typing referral letters for the hospital from dictated tapes, raising IPT and sending to hospital
• Complete notification of attendances
• Scanning onto patients records
• Monitor, replenish and order waiting room leaflets
• Monitor and order stationery items as required

Interview patients and document ocular and medical histories, maintaining accurate patient medical records

Take responsibility for the development, maintenance and utilisation of the clinical system eye template, including those working for the post holder

Take responsibility for the safe movement of all clinical records

Perform a variety of routine tests using ophthalmic instruments that provide diagnostic information including, but not limited to, visual fields and OCT

Assist the Consultant during diagnostic and minor surgical procedures, including instrumentation, sterile preparations and documentation

Administer topical medications or diagnostic drugs as required by for testing or treatment

Prepare and position patient for diagnostic tests and procedures. This may require moving or manoeuvre patients to do so

Assist the Consultant / GPWSI with patient education pertaining to the treatment prescribed

Maintain confidentiality of sensitive information

Maintain professional appearance and personal conduct, at all times

To attend mandatory training such as Health and Safety, Fire or Resuscitation

To attend any Practice Meetings as necessary

Preparing the clinic rooms prior to clinics and ensuring rooms are fully stocked

To be part of a team delivering safe quality care for patients during their ophthalmic appointment

Reporting untoward incidents taking an active role in patient safety issues and quality risk and assessment

Ensuring all equipment is clean and well maintained and reporting any problems to the Lead Nurse

Person Specification

Experience

• Computer literate in excel, word and outlook
• Attention to detail and accuracy
• Professional verbal and written communication skills
• Act and communicate with empathy and customer focus
• Strong interpersonal and relationship-building skills
• Excellent command of spoken and written English
• Able to demonstrate flexibility and adaptability in a changing environment
• Interested in developing and learning new skills
• Efficient, organised and capable of multitasking
• Previous experience in a healthcare role is beneficial

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 to £12.50 an hourPending successful completion of a 6 month probationary period.