Eye Care Liaison Officer (ECLO) - Doncaster

NHS; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading charity for sight loss is looking for an Eye Care Liaison Officer in Doncaster. This role involves providing emotional support to patients affected by sight loss within hospital and community settings. Candidates should have experience in delivering person-centered support and strong communication skills. Along with 26 days of holiday and a contributory pension scheme, this position offers a chance to significantly impact the lives of those affected by sight loss.

Benefits

26 days of holiday per year

Enhanced family friendly benefits

Contributory pension scheme

Employee discounts across retailers

Qualifications

• Proven experience of delivering information and advice services.
• Demonstrable experience of working in health or social care services.
• Ability to manage time effectively and prioritise workload.

Responsibilities

• Provide emotional support to patients with sight loss.
• Develop referral pathways with health and community partners.
• Maintain accurate patient records and adhere to GDPR.

Skills

Advanced communication skills

IT literacy with Office 365

Person-centred support

Education

Experience in delivering information and advice services

Job description

Eye Care Liaison Officer (ECLO) - Doncaster

RNIB is pleased to announce this exciting opportunity to join our flagship Eye Care Support Service in Doncaster. This is a rewarding role providing the right individual the opportunity to make a difference every day working with people affected by sight loss.

You will provide critical emotional support, information, and guidance face to face within a hospital setting, remotely via digital platforms and, in community locations, as required. Each day you will support people affected by sight loss to identify their needs, access information, and make informed choices which enable and empower them to maintain their independence.

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

Main duties of the job

You will provide critical emotional support, information and guidance face to face within a hospital setting, remotely via digital platforms and in community locations, as required. Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.

Admin tasks are a large part of this role, you will create and input accurate patient records into a variety of databases and use Microsoft 365 each day.

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our Benefits of Working at RNIB page.

As an RNIB ECLO, you will also complete the RNIB & City University Eye Clinic Support Studies qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIBs priority of no diagnosis without support.

About us

HOW TO APPLY:

To be considered, candidates are required to submit their CV and a Supporting Statement which responds to the following:

Question 1What interests you about being an ECLO and what skills and qualities do you feel you would bring to the role?

Question 2 -Using examples, tell us about your experience in delivering advice or information services.

Question 3 -Using examples, demonstrate how you have worked with people using person-centred care approach.

Question 4 -Using examples, tell us how you have worked with colleagues across health, social care or community services demonstrating your understanding of each professionals role.

Question 5 -Using examples and highlighting your communication styles and skills, tells us about your experience of influencing or motivating other professionals, resulting in positive outcomes for customers.

Question 6 -Using examples please demonstrate your IT Literacy, knowledge of Microsoft Office 365 and your understanding of the importance of Information Governance in handling customer records.

Job responsibilities

Responsible for:

In this role, you will be a vital member of the team workingdirectly with people diagnosed with conditions causing sight loss, their familymembers and carers. You will provide critical emotional support, informationand guidance face to face within hospital settings, in community locations andvia telephone or digital platforms as required.

Each day you will support people affected by sight loss toidentify their needs, access information and make informed choices which enableand empower them to maintain their independence.

You will be critical in developing referral pathways andpartnerships with Statutory and Third Sector partners, NHS Eye Care Servicesand community-based partners to develop referral routes, relationships andpartnership working to support the needs of people living with a sightcondition.

No budgetresponsibility

Key Responsibilities:

1. Provideadvice, information, practical and emotional support, to people of all agesaffected by sight loss.

2. Providea person-centred screening of needs by telephone, in person and via digitalplatforms, ensuring those affected by sight loss feel more confident aboutwhere and how to get support, advice and guidance, signposting and referringpatients to a wide range of services and organisations, as identified in thescreening of needs.

3. Developpositive working relationships to establish and maintain referral routes with arange of health, statutory and third sector organisations.

4. Providebasic visual awareness training to eye clinic staff and others asrequired.

5. Toprovide information and guidance on the certification and registration processfor people with sight loss. To provide information and guidance oncertification and registration for people living with a condition which affectstheir sight, family members and carers and professionals

6. Maintainan up-to-date and comprehensive information resource relating to servicesavailable for people with sight loss.

7. Supportpatients, family and carers with advice on falls prevention and refer toavailable services where appropriate.

8. Whenneeded, act as an advocate for patients to navigate the complexities of thesight loss pathway to ensure they receive appropriate services.

9. Collateand maintain accurate patient records, inputting quality data, using multipleIT systems. Undertake high-quality case recording in line with the higheststandards and best practice principles, whilst ensuring compliance with allGDPR and information governance policies and procedures.

10.Engage patients, their family members or carersto gather feedback on the ECLO service. Positively contribute to RNIBevaluation, monitoring and continuous improvement of the service.

11.Attend clinical audit meetings, steering groups,forums and other events to promote the benefits of the service.

12.Positively contribute to a range of local andnational ECLO team meetings, networks, training and information events. Attendmandatory ECLO seminars and take responsibility for own CPD.

13.Ensure that specific safeguarding risks, GDPRand regulatory requirements are understood, applied and managed in line withrelevant NHS and RNIB policies.

14.Support volunteers within the ECLO service andwider RNIB activities, where appropriate.

15.Undertake any other duties as required forthe role

Person Specification

Qualifications

• Please note all criteria in this section are essential unless otherwise stated. 1Specialist Knowledge, Skills and Experience 1.1Proven experience of delivering information and advice services, preferably within a health, social care, or community setting. 1.2Demonstrable experience of delivering person-centred support to customers and their family and carers. 1.3Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners. 1.4Proven advanced communication skills, including positively influencing other professionals across health, social care, or community services. 1.5Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.
• 2.1Ability to organise and manage time effectively and to prioritise workload to meet deadlines. 2.2Flexibility and adaptability to meet the demands of the role and to work within varying locations and different settings. 2.3Self-motivation and an ability to work independently and on own initiative. 3.1Ability to communicate clearly and effectively in a structured way and with a range of individuals, both verbally and in writing. 3.2Experience of the preparation and delivery of presentations to varied audiences in a manner which meets their needs. 3.3Ability to listen to and have empathy with patients whilst remaining impartial and non-judgemental. 3.4The ability to speak Welsh is highly desirable but not essential.

Experience

• 1.1Proven experience of delivering information and advice services, preferably within a health, social care, or community setting. 1.2Demonstrable experience of delivering person-centred support to customers and their family and carers. 1.3Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners. 1.4Proven advanced communication skills, including positively influencing other professionals across health, social care, or community services. 1.5Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.