External Night Host

Mitie; Piddinghoe; On-site; GBP 10,000 - 40,000; Full time

Job summary

A facilities management provider is seeking team members to maintain external areas including service yards and car parks in Piddinghoe, UK. Responsibilities include managing traffic, ensuring cleanliness, and providing excellent customer service to guests. Ideal candidates should possess relevant experience and strong communication skills, along with a valid UK driving license.

Qualifications

• Relevant job experience, preferably in an external retail environment.
• Good working knowledge of traffic management.
• Health and safety training and understanding of principles.
• Ability to follow processes and work with initiative.

Responsibilities

• Maintain a high standard of grounds / car park care and cleaning services.
• Manage traffic within the car park / external areas during busy periods.
• Assist in removing pallets, cages, and other items from the site.
• Communicate relevant information to guests regularly.
• Comply with health and safety requirements and report unsafe conditions.

Skills

Empathy to Guests

Excellent communicator

Good team worker

Strong customer service ethic

Flexibility in working approach

Sound interpersonal skills

Attention to detail

Good command of English Language

Job description

Job Overview

The role will require that you can work as part of a Team of Hosts who are responsible for maintaining all of the External areas, mainly concentrating service yards and external welcome halls to the high standards expected. Close co-operation with others is essential when working within the Department as is the capacity to work responsibly as an individual to complete given tasks. Your daily and weekly tasks are assigned to ensure that the Department meets its scheduled requirements and Client expectations. You will be the visible face of Bluewater thus you are expected to provide all our Guests with the very best level of service ensuring an enjoyable and memorable visit to Bluewater.

Main Duties

• Maintain a friendly, helpful, courteous and professional manner with all guests, clients, and management at all times
• Deliver and maintain a high standard of grounds / car park care and cleaning services
• To manage traffic within the car park / external areas during busy periods
• To assist in the removal of pallets, cages and other removable items from site
• Clean, replenish and monitor the external areas of the centre as assigned by a Team Leader
• Periodically deep clean areas of the external areas of the centre as assigned by a Team Leader
• To programme excess charges and ensure that these are accurately logged and accountable for audit purposes
• Attend to reactive jobs logged in the helpdesk, and communicated to you via radio devices or PDA's
• Participate in ensuring that the centre is a safe and non-threatening environment for all guests
• Provide a polite, effective and consistent service to all guests across the entire range of services provided at the centre
• Communicate relevant information to guests on a regular basis
• Comply with health and safety at work requirements, Fire Regulations, COSHH Regulations and safe working practices
• Assist in ensuring that Health & Safety is not compromised at any time by reporting accidents, near misses, unsafe working environment(s) or unsafe behaviour to your team leader / Manager / or control
• Participate in complying with Environmental Procedures and Sustainability, and Biodiversity
• Comply with the centre Emergency Procedures
• To uphold our values:

What we are looking for

Knowledge, Experience & Personal Skills

Desirable

• Relevant Job experience, preferably in an External retail environment
• Good working knowledge of Traffic management
• Have had health and safety training and understand the principles
• Follow processes and be able to work with own initiative for periods of time

Personal Skills

• Empathy to Guests
• Excellent communicator
• Good team worker
• Strong customer service ethic
• To be flexible in working approach
• Must have sound interpersonal skills and pay attention to detail
• Good command of English Language
• Must have a valid UK Driving License