Expression of Interest - Customer Service and Complaints Assistant - Go.Compare

Future plc; Cardiff; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A leading price comparison company is seeking a Customer Service Advisor to support customers in Cardiff. This hybrid role offers up to £25,000 per annum and requires effective communication and general IT skills. The ideal candidate thrives in a customer-centric environment and enjoys problem solving. Join a diverse and inclusive team with flexible hours and various perks.

Benefits

Uncapped leave

Profit-sharing bonus

Refer-a-friend rewards

Wellbeing support

Share Incentive Plan

Qualifications

• Experience in a contact centre or face-to-face customer service setting.
• Ability to communicate effectively via telephone and digital channels.
• Proven general IT skills.

Responsibilities

• Support customers through online comparisons and inquiries.
• Provide clarity on product information.
• Help customers take advantage of special offers.

Skills

Customer service experience

Effective communication

General IT skills

Attention to detail

Tools

Word

Excel

Google Suite

Job description

Overview

As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.

Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage entrepreneurial ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most?

Responsibilities & Qualifications

• You are a best in class customer service operator with experience in supporting customers within a contact centre environment or face to face.
• Experience of communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media.
• Proven general IT skills such as Word, Excel, Google Suite.
• Excellent attention to detail.

Company

We're Go.Compare, part of Future PLC. We're a price comparison site passionate about finding our customers savvy insurance deals. We are one of the 250+ brands within Future publishing, embodying Future’s values, and offering a fun but fair place to work with flexible hours and plenty of perks. We collaborate with trusted partners and are authorised and regulated by the Financial Conduct Authority. Built in 2006, Go.Compare collaborates with the Welsh Rugby Union, crafts engaging TV ads, and continues to grow from our office in Cardiff. We embrace diversity, inclusion and encourage fair hiring practices. If you need any reasonable adjustments, let us know so we can give you the best experience!

Benefits

• Uncapped leave, because we trust you to manage your workload and time.
• When we hit our targets, enjoy a share of our profits with a bonus.
• Refer a friend and get rewarded when they join Future.
• Wellbeing support with access to our Colleague Assistant Programme.
• Opportunity to purchase shares in Future, with our Share Incentive Plan.

Salary and Location

The salary for this position is up to £25,000 per annum. This is a hybrid role from our Cardiff Office, working three days from the office and two days from home.