Export Sea Freight Co-ordinator

IMPRESSION RECRUITMENT LIMITED; Baildon; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading freight forwarding company is seeking a motivated and organised Export Sea Freight Co-ordinator in Baildon. In this role, you will ensure exceptional customer service for overseas agents and export clients, manage bookings, and handle documentation. You will report to the Operations Manager and work closely with the team to ensure service excellence. A salary range of £27,000 - £32,000 is offered depending on experience.

Qualifications

• Motivated and organised with strong customer service skills.

Responsibilities

• Handle customer queries via telephone and email.
• Maintain and manage shared inbox communications.
• Provide pricing, quotes, and service information.
• Process customer bookings and input data into systems.
• Liaise with customers, sub-contractors, suppliers, and agents.
• Check and send customer documentation, including producing bills of lading.

Job description

Overview

Job Title: Export Sea Freight Co-ordinator

Location: Baildon, BD17

Salary: £27,000 - £32,000 per annum (DOE)

Hours: Mon-Friday, 9.00am - 5.15pm

About our Client

Our client is a leader in freight forwarding, specialising in Ocean, Air Freight, and Road Haulage services. They are committed to delivering exceptional service to their global network of customers and partners.

About the Role

Our client is seeking a motivated and organised Export Sea Freight Co-ordinator to join their Operations Team. This key role ensures exceptional customer service for overseas agents and export clients. Reporting to the Operations Manager, you will collaborate closely with team members to maintain consistent levels of accuracy, efficiency, and service excellence.

Key Responsibilities

• Handle customer queries via telephone and email.


• Maintain and manage shared inbox communications.


• Provide pricing, quotes, and service information.


• Process customer bookings and input data into systems such as Multifreight and Cargowise.


• Liaise with customers, sub-contractors, suppliers, and agents.


• Check and send customer documentation, including producing bills of lading.