Export Coordinator

Reed; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic manufacturing business in Leeds is seeking a Customer Service & Export Coordinator to manage customer enquiries and provide exceptional service. Responsibilities include processing sales orders and preparing export documentation. The ideal candidate will have previous experience in customer service and export coordination, with strong problem-solving skills and proficiency in Microsoft Office. This full-time position offers opportunities for development and progression.

Benefits

Supportive and collaborative team

Opportunities for development and progression

Fast-paced growing environment

Qualifications

• Previous experience in customer service and/or export coordination.
• Strong understanding of export documentation.
• Ability to manage multiple priorities.

Responsibilities

• Manage customer enquiries throughout the order process.
• Prepare and manage all export documentation.
• Liaise with freight forwarders for international shipments.

Skills

Organised and customer-focused

Strong understanding of international shipping processes

Excellent communication skills

Problem-solving skills

Proficiency in Microsoft Office

Proficiency in ERP/CRM systems

Attention to detail

Job description

Customer Service & Export Coordinator

Location: Leeds  |  Sector: Manufacturing  |  Employment: Full-Time, Permanent
Salary: Competitive, dependent on experience

Are you an organised and customer-focused professional with experience in export coordination? We’re looking for a proactive Customer Service & Export Coordinator to join a dynamic manufacturing business in Leeds.

Responsibilities

• Manage customer enquiries and provide exceptional service throughout the order process
• Process and track sales orders, ensuring timely and accurate delivery
• Prepare and manage all export documentation (invoices, packing lists, certificates of origin, etc.)
• Liaise with freight forwarders and logistics partners to coordinate international shipments
• Monitor delivery schedules and resolve any shipping or customs-related issues
• Maintain accurate records using ERP/CRM systems
• Ensure compliance with Incoterms and international trade regulations
• Collaborate with internal departments to ensure smooth order fulfilment

What We’re Looking For

• Previous experience in a customer service and/or export coordination role, ideally within manufacturing
• Strong understanding of international shipping processes and export documentation
• Excellent communication and problem-solving skills
• Proficiency in Microsoft Office and ERP/CRM systems
• High attention to detail and ability to manage multiple priorities

Why Join Us

• Be part of a supportive and collaborative team
• Work in a fast-paced, growing manufacturing environment
• Opportunities for development and progression