Export and Supply Chain Administrator

Starting Off Ltd; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A logistics service provider in the United Kingdom is seeking a dedicated candidate to manage order fulfilment for a defined portfolio of clients. This role involves processing both UK and Export orders, maintaining communication with customers, and ensuring accurate documentation. Ideal applicants should possess strong communication skills, relevant experience, and a good command of basic office software. Benefits include 31 holidays, hybrid working options, and various perks including a Cash Plan and free parking.

Benefits

31 holidays, including bank holidays

Bupa Cash Plan

Electric Car Scheme

Free Parking

Christmas/Summer Parties

Qualifications

• Good literacy and numeracy skills (equivalent to GCSE 5+ in English and Maths).
• Knowledge of INCO terms.
• Previous experience of liaising with Chambers of Commerce.
• Knowledge of Rural Payments Agency.

Responsibilities

• Receiving and processing UK orders, including EDI and manual orders.
• Maintaining effective communication with the customer on order fulfilment.
• Investigating and resolving delivery discrepancies.
• Production of month-end stock reconciliation.

Skills

Attention to detail

Effective communication

Proactive

Ability to work to deadlines

Education

GCSE 5+ in English and Maths

Tools

MS Office

QuickBooks

Xero

Sage

MS Excel

Job description

Purpose of Position

Delivering order fulfilment to contracted service standards for a defined portfolio of clients: 50/50 split with UK and Export customers

Key Responsibilities

• Receiving and processing of UK orders, including EDI and manual orders, and dealing with order fulfilment issues
• Receiving and processing Export orders
  • Specific stock management
  • Booking transport / collections
  • Relevant export documentation and the need for accuracy
  • Liaising with relevant agencies
• Maintaining effective communication with the customer on order fulfilment
• Processing of invoices and resolution of invoice queries
• Effective management of and communication with 3PLs, and reporting back to client on 3PL performance
• Investigating and resolving delivery discrepancies, including raising credit notes where appropriate
• Periodic reporting as required by the contract.
• Production of month end stock reconciliation and adjustments reporting

Core Competencies

• Attention to detail.
• Ability to work to deadlines and manage conflicting priorities.
• Effective communication internally and externally
• Ability to interface at all levels.
• Supportive of colleagues
• Commitment to the delivery of customer service excellence
• Reliable
• IT literate

Experience and Skill Requirements

• Good literacy and numeracy skills (equivalent to GCSE 5+ in English and Maths)
• Working knowledge in basic use of MS Office
• Knowledge of INCO terms
• Previous experience of liaising with Chambers of Commerce
• Knowledge of Rural Payments Agency
• Relevant experience of a similar role covering most of the same areas
• Have worked with accounting software, preferably QuickBooks, Xero, and Sage
• Experience of using MS Excel in an Operations role
• Proactive

Hours

Monday to Friday, 9:00am 17:30pm - They offer hybrid working 1 day a week after probation

Benefits

Holidays are 31, including bank holidays. Bupa Cash Plan, Electric Car Scheme, Free Parking, we close between Christmas and NY, option to buy or sell annual leave, Christmas/Summer Parties.