Experienced Subsidence Claims Handler

Sedgwick; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading claims management firm in the United Kingdom is looking for an Experienced Subsidence Claims Handler. In this hybrid role, you will manage complex subsidence claims, guiding clients through the entire process. The ideal candidate excels in communication, is adaptable during high volumes, and is eager for professional development. A competitive salary, pension scheme, and comprehensive training opportunities await you in this pivotal role shaping the industry.

Benefits

Competitive salary

Private healthcare plan

Life assurance

25 days holiday plus bank holidays

Professional development opportunities

Qualifications

• Previous experience in a claims environment is essential.
• You’ll explain complex details clearly to various stakeholders.
• You must be flexible and adaptable during high-volume periods.

Responsibilities

• Manage a portfolio of complex and large subsidence claims.
• Guide clients through the claims process from start to finish.
• Collaborate with colleagues to deliver exceptional results.

Skills

Experience in managing property claims

Excellent communication skills

Conscientious and hard working

Job description

Experienced Subsidence Claims Handler

Job Location: United Kingdom (hybrid working)

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Subsidence Claims Technicians across the UK.

We now have an exciting opportunity for a Claims Technician to work in our award-winning Subsidence Services Division, managing a portfolio of complex and large subsidence claims.

You'll be the focal point for clients, guiding them through the claims process from start to finish. This role demands strong organisational skills, resilience, and a customer‑focused approach.

With the benefit of training and colleague support, you'll deliver an exceptional customer experience managing subsidence claims for the customers you help. Most importantly, you’ll be able to put yourself in our customers’ shoes, see the full picture and make decisions based on the facts, treating all claims on their individual merits.

You’ll have the opportunity to develop your expertise in a supportive environment, collaborating with colleagues to deliver exceptional results.

If you thrive under pressure, possess excellent communication skills, and enjoy a challenge, this role is perfect for you.

The skills you will have when you apply:

• Experience in managing property claims: Previous experience in a claims environment is essential.
• Excellent communication skills: You’ll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
• Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes

The skills that will be developed once working:

• Comprehensive Training: You’ll receive all the Sedgwick‑specific training needed to excel in your role.
• Professional Development: We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won’t just build your career; you’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.