Experienced Software & Hardware Support Analyst - Sheffield - 854

Interface Recruitment UK; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A software solutions provider in Sheffield is seeking a Software Support Technician. The role involves providing support for in-house applications, primarily in the food sector. Candidates should have strong SQL skills and a background in software support. This position offers potential career growth into software development roles and other related areas. Competitive benefits include 25 days holiday and training opportunities.

Benefits

25 days holiday + bank holidays

Employer Contribution pension scheme

Training on SQL/Reporting skills

Qualifications

• Preferred qualifications include knowledge of Microsoft and SQL.
• Experience in software testing and development is advantageous.
• Good organizational skills to document customer details.

Responsibilities

• Provide day-to-day application support with bug fixes.
• Assist in onboarding customers into the support system.
• Work with the development team to troubleshoot complex issues.

Skills

SQL

Software support

Troubleshooting

Communication

Tools

SQL Server

Crystal Reports

Job description

• Education Requirements - none required
• Experience Requirements - at least 3 years in a software as a service position
• Industry - Software solutions
• Job Location - Sheffield
• Qualifications - preferred Microsoft / SQL / Software focused but not essential
• Responsibilities - Day to day applications support with bug fix development skills in inc reporting/sql and testing
• Skills - as below primarily SQL/Software support
• Work Hours- 39 hours

Role

A software support role, with 1st through to 3rd line activities. You will be comfortable at the experienced, 2nd line engineer level and would relish the chance to perhaps become a fully fledged implementation consultant (later down the line). Other career routes are open in the business such a software development and management.Part of a small, and growing hardware & software solution company. The role is to support their in-house developed applications, across a range of industries but primarily the food sector.You will work closely with Implementation teams to create customer handovers and on-board them into the support system, as well as work with the software development team to troubleshoot and resolve more complicated issues. As such you will have intermediate SQL abilities.Excellent verbal, and written communication is key. And a documented, organized approach to your work is also important, to ensure customer details, and support tickets are correctly documented.Large potential for growth inside a dynamic, and growing business. Perfectly suited to a 2^{nd to} 3rd line support technician looking for a variety of work and wants to take on a new challenge with a new product line with the option to grow inside the business and work on large scale implementations.You could also get involved in a number of activities: Higher level support, Dev Ops, Data Preparation, Demo and System Prototypes, Software Testing, User Documentation, On-Site visits.

WORK EXPERIENCE

Work in a similar role would be ideal. Experience in other roles such as Software Testing, Minor software development, Dev Ops

Senior Technical Support, Experience in troubleshooting, problem solving, and business requirements analysis would also be advantageous.

SKILLS

• SQL Server (Dba, query writing, reporting). Any structured query language accepted.
• Report Writing (e.g Crystal Reports)
• General I.T Skills

Pay/Remuneration

25 days holiday + bank holidays. Employer Contribution pension scheme. The chance to be trained further on your existing SQL/Reporting skills inc adding bespoke software to your repertoire of skills