Experienced Relief Security Officer

Mitie; Liverpool, Sefton; On-site; GBP 22,000 - 30,000; Full time

Job summary

Mitie is seeking an Experienced Relief security officer to cover HO capital building, HMPO Liverpool and HMPO Southport locations. You will protect property and people, ensuring compliance with AI instructions and UK law while maintaining high professional standards.

You will undertake essential training, renew licences on schedule, and contribute to incident reporting and safety practices across multiple sites.

Qualifications

• Front‑line licence in Security Guarding or Door Supervision required.
• SIA CCTV Licence required and up-to-date.
• Must comply with UK law and customer policy guidance.

Responsibilities

• Protect property, people and assets per AI's and KPIs/SLAs.
• Meet or exceed performance targets to aid contract retention.
• Undertake ongoing training and self-development.
• Comply with UK law, safety rules and site policies at all times.
• Renew front‑line licences at least 16 weeks before expiry.
• Complete incident notebooks and support Incident Reports.
• Follow instructions and maintain professional conduct with customers.
• Maintain check calls within the allocated time slots.
• Report incidents to Emergency Services and the Communication Centre.

Skills

Licence: Front‑line (Security Guarding

SIA CCTV Licence

UK Safety & compliance

Job description

Experienced Relief security officer required to cover HO capital building, HMPO Liverpool and HMPO Southport

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.