Experienced Receptionist

NHS; Dewsbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A forward-thinking GP practice in Dewsbury is seeking an experienced Receptionist to provide high-quality service to patients. The ideal candidate will manage appointments, handle enquiries, and maintain patient records using SystmOne. This role emphasizes excellent communication, attention to detail, and professionalism within a supportive team environment.

Benefits

Generous annual leave entitlement

Opportunities for ongoing training and development

Focus on staff wellbeing and work-life balance

Qualifications

• Previous experience in a GP practice or healthcare reception/administration role.
• Confident user of SystmOne (S1).
• Commitment to patient confidentiality and professionalism.

Responsibilities

• Provide a welcoming and professional first point of contact for all patients and visitors.
• Manage patient appointments and registrations using SystmOne (S1).
• Handle patient enquiries efficiently.

Skills

Excellent communication and customer service skills

Strong attention to detail

Ability to multitask

Tools

SystmOne (S1)

Job description

Are you an organised, friendly, and proactive individual looking to join a supportive and forward-thinking GP practice? The Paddock Surgery is seeking an experienced Receptionist to become an integral part of our dedicated team, providing high-quality, patient‑centred care to our local community.

As the first point of contact for our patients, you’ll play a vital role in ensuring every interaction is professional, compassionate, and efficient. Your day will be varied, from managing patient enquiries and appointments to supporting the wider clinical and administrative team. Attention to detail, strong communication skills, and the ability to thrive in a busy environment are essential.

At The Paddock Surgery, we pride ourselves on our friendly, inclusive culture and commitment to staff development. You’ll be joining a practice that values teamwork, innovation, and the well‑being of both patients and colleagues. In return, we offer a welcoming environment, ongoing training, and the opportunity to make a real difference every day.

Main duties of the job

• Provide a welcoming and professional first point of contact for all patients and visitors, both in person and over the phone.
• Use SystmOne (S1) to manage patient appointments, registrations, repeat prescriptions, and medical record updates accurately.
• Handle patient enquiries efficiently, signposting to the appropriate clinician or service when required.
• Support clinicians and the wider practice team with administrative tasks to ensure smooth day‑to‑day operations.
• Process incoming and outgoing correspondence, including test results, referrals, and hospital communications.
• Maintain patient confidentiality at all times in line with data protection and NHS policies.
• Work as part of a supportive team to deliver excellent patient care and contribute to a positive practice environment.

About us

At The Paddock Surgery, we’re proud of our warm, supportive, and community‑focused team. Our staff work closely together to provide outstanding care to our patients, and we believe that teamwork, respect, and communication are at the heart of everything we do.

You’ll be joining a friendly, inclusive, and motivated team of GPs, nurses, healthcare assistants, and administrative professionals who genuinely care about each other and the people we serve. We maintain a positive, professional atmosphere where everyone’s contribution is valued, and ideas for improvement are always welcomed.

Our work ethic is built on collaboration, reliability, and compassion, supporting one another through the challenges of primary care while celebrating our successes as a team.

• A supportive and encouraging work environment
• Opportunities for ongoing training and development
• Generous annual leave entitlement
• A focus on staff wellbeing and work‑life balance

At The Paddock Surgery, you won’t just be doing a job—you’ll be making a meaningful difference every day within a team that truly values and supports you.

Job responsibilities

Job Summary

The post holder will provide an efficient, friendly, and high‑quality reception and administrative service to patients, doctors, and the wider healthcare team. Working as part of a busy reception team, you will be the first point of contact for patients, handling enquiries, booking appointments, and maintaining accurate patient records using SystmOne (S1). The role requires excellent communication, attention to detail, and the ability to work calmly and effectively in a fast‑paced environment.

Person Specification

• Previous experience in a GP practice or healthcare reception/administration role.
• Confident user of SystmOne (S1).
• Excellent communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Ability to work effectively both independently and as part of a team.
• Commitment to patient confidentiality and professionalism.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.