Experienced Financial Services (IFA) Administrator

Armstrongs Wealth Planning Ltd; Nuneaton; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Competitive pro-rata salary

Flexible working arrangements

Professional development opportunities

Supportive working environment

Company pension

Referral programme

Job summary

A growing independent financial advice firm in Nuneaton is seeking an Experienced IFA Administrator. This role involves providing administrative support to the team, managing client queries, and maintaining client records. The ideal candidate will have over 2 years of experience in wealth management, excellent organisational skills, and a detail-oriented approach. Flexible working arrangements are offered, alongside opportunities for professional development.

Qualifications

• 2+ years of experience in a wealth management or IFA environment.
• General understanding of financial planning, pensions, and investment products.
• Strong administrative and organisational skills.

Responsibilities

• Provide administrative support to financial advisers.
• Act as the first point of contact for client queries.
• Prepare documentation and reports for client meetings.
• Assist with account applications and transfers.
• Liaise with product providers to manage client requests.

Skills

Organisation

Communication skills

Attention to detail

Proficiency in Microsoft Office

Experience in wealth management

Tools

SelectAPension

Financial Platforms (Quilter, Transact, 7IM)

Cashcalc

Voyant

Job description

Experienced Financial Services (IFA) Administrator

Armstrongs Wealth Planning is a growing independent financial advice firm based in Nuneaton, Warwickshire.

We specialise in helping clients grow, preserve and protect their wealth through trusted, personalised financial planning. We take pride in offering a professional yet friendly service and developing long‑term relationships with our diverse range of clients.

As our business continues to expand, we’re looking for an Experienced IFA Administrator to join our team and support the delivery of our service to our clients.

This position is available on a full‑time arrangement, however we will also consider applications from candidates looking for part‑time working arrangements.

Role

This is an opportunity to join a supportive and forward‑thinking firm and become an integral member of the team in a senior administrative role. You will work closely with our advisers to ensure the smooth running of client processes and help maintain our high standards of service.

Key Responsibilities

• Provide administrative support to financial advisers and the wider team
• Act as an initial point of contact for existing clients queries and new prospect interactions over phone and email.
• Prepare documentation, valuations, and reports for client meetings
• Assist with setting up and maintaining accurate internal client files and records
• Process account applications, transfers, and new business submissions
• Service existing business, including policy changes, fund switches, and withdrawals
• Liaise with product providers and third parties to obtain information and manage client requests
• Completion of Suitability Letters, to be presented by advisers in client meetings
• Handle incoming and outgoing post, manage emails, and respond to client queriesManage Letters of Authority and obtain necessary information from financial providers.
• Support marketing, client communications, and general office administration as needed

About You

You’ll be an organised, proactive, and professional individual who enjoys working as part of a small, close‑knit team and takes pride in delivering high‑quality work.

• Previous experience (2yrs+) in a wealth management or IFA environment
• A general understanding of financial planning, pensions, and investment products
• Excellent administrative and organisational skills
• High attention to detail and accuracy
• Strong written and verbal communication skills
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Positive attitude and commitment to delivering excellent client service
• Experience using industry related tools such as SelectAPension, Financial Platforms (for example, Quilter, Transact & 7IM), and cashflow modelling tools such as Cashcalc or Voyant
• Prior experience of producing pension and investment illustrations and completion of suitability letters

What We Offer

• Competitive pro rata salary based on £27,000-£34,000 FTE (depending on experience)
• Flexible working arrangements (We are advertising a full‑time opportunity, but will consider a reduced hours working arrangement too)
• Opportunities for professional development and qualifications support
• Supportive, collaborative working environment
• Modern office setting in Nuneaton, Warwickshire
• Basic Salary £27,000-£34,000 Dependent on Experience
• Company events
• Company pension
• Referral programme

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Finance and Sales