Experienced Casino Dealer

metropolitan gaming; Nottingham; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Discounts across travel

Company pension

Life insurance

Discount on beverages

Season ticket loan

Refer a friend bonus

Job summary

Metropolitan Gaming in Nottingham is hiring a Casino Dealer to deliver an engaging, fast-paced gaming experience. You will deal Blackjack, Roulette, and other games with accuracy and energy, guiding players and maintaining a fun, professional atmosphere.

You must be 18+, hold a UK Gaming Licence (PFL), and be flexible to night shifts in a 24/7 trading week. The role offers competitive pay, with opportunities to develop regulatory knowledge and guest service excellence.

Qualifications

• Experience in fast-paced service or gaming environments preferred.
• Strong interpersonal skills and ability to stay focused under pressure.
• Understanding of responsible gaming and customer confidentiality.

Responsibilities

• Conduct assigned table and electronic games (Blackjack, Roulette, Baccarat) per rules and regs.
• Shuffle/deal cards or operate gaming equipment accurately.
• Monitor play to ensure game integrity and rule compliance.
• Deliver friendly, professional guest service to players.
• Explain rules clearly and courteously.
• Resolve disputes calmly; escalate when needed.
• Exchange chips for cash and process payouts quickly.
• Maintain compliance with gaming regs and internal controls.
• Report suspicious activity to supervisors immediately.
• Protect guest and company confidentiality.
• Collaborate with dealers, supervisors, and management for smooth operations.
• Participate in training to maintain skills and regulatory knowledge.
• Supervise tables and dealers as required.

Skills

Customer service

Attention to detail

Communication

Energy and enthusiasm

Education

UK Gaming Licence (PFL)

Job description

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.

Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, you can also expect:

• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work scheme
• Refer a friend bonus reward

What We Are Looking For

We are looking for a Casino Dealer who holds a valid UK Gaming Licence (PFL) to join us, delivering exceptional service while dealing Blackjack, Roulette, Three Card Poker, and more. You'll deal games with accuracy and energy, guide players, and create a fun, professional atmosphere.

Main Responsibilities

• Conduct assigned table and electronic games (such as Blackjack, Roulette Three Card Poker, Baccarat) in accordance with established rules, policies, and gaming regulations.
• Shuffle and deal cards or operate gaming equipment efficiently and accurately.
• Ensure game integrity by monitoring play for adherence to rules and identifying any irregularities.
• Deliver outstanding guest service by maintaining a friendly, approachable, and professional demeanour.
• Explain game rules and procedures clearly and courteously to players.
• Handle disputes or misunderstandings calmly and *escalate* as necessary to a supervisor.
• Accurately exchange chips for cash and calculate payouts quickly and correctly.
• Ensure full compliance with gaming commission regulations and internal control standards.
• Report any suspicious or unusual activity to supervisory staff immediately.
• Maintain confidentiality of all guests and company information.
• Work collaboratively with other dealers, gaming supervisors and management to ensure smooth operations.
• Participate in training and development programs to maintain skill proficiency and regulatory knowledge.
• Supervise gaming tables and dealers as and when required

Service Behaviours

Our Casino Dealers are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Casino Dealers will spend a large portion of their shift on their feet working directly with the public.