Experienced Casino Dealer

The Rank Group; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent UK casino group seeks an experienced dealer in Birmingham to enhance customer experiences through live gaming. As a vital team member, you will assist customers, explain games, and maintain a focus on responsible gambling. Ideal candidates possess a fantastic personality, hold a PFL, and are flexible to work various shifts including nights and weekends. Benefits include a joining incentive, tips, and discounts at venues.

Benefits

£1,000 joining incentive

A share of uncapped tips

Premium pay allowance after midnight

Paid breaks

50% off food and soft drinks

Employee rewards platform

Monthly & Yearly STARS awards

Employee Assistance programme

NEST pension

Qualifications

• Fantastic personality with a strong customer service orientation.
• Ability to collaborate with the wider casino team.
• Flexibility to work evenings, weekends, and bank holidays.

Responsibilities

• Assist customers in gaming and ensure a welcoming environment.
• Explain game rules to first-time customers.
• Monitor for signs of problem gambling and inform a manager.

Skills

Customer service

Knowledge of gaming

Team collaboration

Flexibility

Education

Holder of a PFL

Job description

Company Description

Grosvenor Casinos, Birmingham Broad Street, B15 1AY

As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences.

As a valued team member, you'll receive a number of benefits:

• £1,000 joining incentive paid in 2 installments (T's & C's apply)
• A share of uncapped tips
• Premium pay allowance after midnight (£1per hour)
• Paid breaks
• 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
• Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
• Monthly & Yearly STARS awards
• Employee Assistance programme and access to in-venue mental health first aiders
• NEST pension

Job Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As an experienced dealer you will:

• Acknowledge, welcome and assist customers in gaming
• Understand the games, payouts and who are our high value members
• Connectwith first time customers, explaining how the games are run
• Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
• Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

Qualifications

• A fantastic personality
• Holder of a PFL
• Collaborate and work as part of the wider casino team
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
• Applicants must be 18+ & have right to work in the UK

Additional Information

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