Experience Support Specialist

Destinytravel; Remote; GBP 60,000 - 80,000; Full time

Job summary

A travel services company is seeking an Experience Support Specialist to ensure that travelers feel confident and cared for throughout their journeys. This role involves assisting with vacation plans, coordinating updates, and providing recommendations. Ideal candidates should possess strong communication skills, customer service experience, and a passion for travel. Benefits include remote work flexibility and professional growth. Join a supportive team that believes thoughtful service can create lasting memories for every traveler.

Benefits

Remote work

Flexible schedule

Exclusive travel perks

Professional growth opportunities

Qualifications

• Strong communication skills essential for client interaction.
• Customer service experience is highly valued.
• Must be organized with attention to detail.

Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Address concerns with patience and friendly communication.

Skills

Strong communication skills

Customer service experience

Organized

Detail-oriented

Passion for travel

Job description

As an Experience Support Specialist, your role is to ensure travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler has a seamless experience from start to finish.

At Destiny&Co, we believe that thoughtful service can transform a trip into a lasting memory.

Key Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Benefits

• Remote work, with a flexible schedule.
• Access to exclusive travel perks and training programs.
• Supportive team culture.
• Professional growth in the travel industry.

What We’re Looking For

• Strong communication skills.
• Customer service experience valued.
• Organized and detail-oriented.
• Eager to learn systems and tools.
• Passion for travel and helping people.