Experience Research Associate - DXD QUANTS

JPMorgan Chase & Co.; Camden Town; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global financial services leader is seeking an Experience Research Associate to enhance user experience across digital products. The role involves conducting user research, analyzing data, and collaborating with cross-functional teams to make informed product decisions. Candidates should have experience in quantitative research methods and data analysis, with an emphasis on actionable insights. This position offers a full-time, permanent contract in Camden Town, London.

Benefits

Competitive salary

Continuous learning opportunities

Qualifications

• Formal experience in user experience research focusing on quantitative methods.
• Proven ability to derive actionable insights from research techniques.
• Experience with high-quality research studies and adapting to design needs.

Responsibilities

• Design and execute research projects to inform product strategy.
• Analyze and interpret data to provide actionable recommendations.
• Advise on user experience metrics and facilitate their implementation.

Skills

Generative and evaluative user experience research

Conducting surveys and A/B tests

Collaboration with cross-functional teams

Analyzing data using Python or R

Synthesize complex data into insights

Education

Advanced degree in data science, behavioral science, psychology

Tools

Tableau

Adobe Analytics

Job description

Experience Research Associate - DXD QUANTS

JPMorgan Chase & Co.

London, United Kingdom

Permanent

Full time

Competitive

Job Description

Join us and apply your research skills to understanding digital product users and driving decisions which make those products better for our users. As an Associate in Experience Research in the Behavioral Insights Team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and digital product delivery, you will design and execute research to uncover valuable insights into the wants, needs, and abilities of our users. Apply your advanced knowledge of quantitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross‑disciplinary teams - your work will drive effective product decisions across the firm. You will join a research team with a culture of continuous learning, which will benefit from your thought leadership and expertise.

Job Responsibilities

• Partner closely with colleagues across product, design and technology to design and execute research projects which inform strategy and decision‑making.
• Analyze and interpret data using advanced quantitative methods and translate insights into actionable recommendations to enhance user experience.
• Define relevant metrics and facilitate their implementation to provide meaningful insights about product performance and user experience.
• Advise colleagues on what to measure about user experience, both by tracking user behavior and by running user surveys.
• Monitor industry trends in user experience research methods and incorporate innovative techniques to maintain a competitive edge in the market.
• Collaborate with others as part of a culture of continuous learning and knowledge sharing within the user experience team.

Required Qualifications, Capabilities, and Skills

• Formal experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on quantitative research methods.
• Proven ability to conduct various research techniques, such as surveys, A/B tests and statistical modelling, to derive actionable insights to inform product decisions.
• Experience in collaborating with cross‑functional teams, including product managers, UX designers and developers, to propel user‑centric decision‑making and inform product prioritization.
• Experience in designing high‑quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs.
• Experience analyzing and visualizing data using Python or R, focused on developing reproducible analytical pipelines.
• Experience synthesizing large datasets from different sources to derive meaningful insights.
• Experience distilling complex research findings into actionable insights and to communicate insights effectively to audiences with different levels of seniority and familiarity with research.

Preferred Qualifications, Capabilities, and Skills

• Advanced degree (e.g. MSc, PhD) in data science, behavioral science, social psychology, statistics, or another related field.
• Experience with advanced statistical methods (e.g., longitudinal analysis, multi‑level modeling, AI/ML techniques).
• Experience using experimental and quasi‑experimental designs.
• Familiarity with Tableau and/or Adobe Analytics.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.