Experience Design Senior Associate

JPMorgan Chase & Co.; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in City of Westminster seeks an experienced Experience Design Senior Associate. You will shape user experiences across products by leading design initiatives and mentoring junior designers. The ideal candidate has over 3 years of experience in user experience design, strong skills in wireframing and prototyping, and a commitment to inclusive design. Join us in driving innovative solutions to enhance customer experience.

Qualifications

• 3+ years of experience in user experience design or similar roles.
• Ability to create visual representations such as wireframes and prototypes.
• Experience in inclusive design and accessibility guidelines.

Responsibilities

• Develop and execute design strategies for complex projects.
• Design wireframes and prototype interactions for key touchpoints.
• Drive the adoption of inclusive design practices and accessibility guidelines.
• Collaborate with teams to integrate user experience into product development.
• Analyze market trends and user research to optimize user experiences.

Skills

User experience design

Inclusive design practices

Wireframing

Prototyping

Mentoring

Collaboration

Job description

Overview

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. Drive the advancement of user-centric design strategies for our cutting‑edge AI enablement products firmwide, with a focus on large‑scale product design strategy and ensuring consistent experience. As a Experience Design Senior Associate in DXD Securities Services & CDAO Experience Design, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross‑functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user friendly, enhancing the overall customer experience. The CDAO Platforms design team is responsible for defining and articulating the product design for Chief Data and Analytics Office (CDAO), and executing on strategic initiatives to deliver the target state roadmap. The team leads critical projects that enable Lines of Businesses and Corporate Functions with the tools and solutions to achieve AI‑ready data, and effectively and efficiently manage data risk.

Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end‑to‑end design initiatives within a specific domain
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross‑functional teams to integrate user experience design into the product development processes and ensure seamless and customer‑centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Requirements

• 3+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of “north star” representations to drive customer‑centric decision‑making

Preferred Qualifications

• An understanding in data management, data science or AI/ML workflows is preferred
• An understanding of client‑side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• An intellectually curious and innovative mindset; comfort with ambiguity and change, an ability to learn technologies and patterns quickly and articulate complex concepts simply and succinctly
• An ability to quickly identify and scale design patterns and practices that accelerate delivery, increase value and scale impact
• Comfort working with a geographically distributed team