Experience and Innovation Manager - Monday-Friday

Vacherin Ltd.; City Of London; On-site; GBP 40,000; Full time

Job summary

A leading catering and hospitality firm in London is seeking an Experience and Innovation Manager to improve guest experiences at a prestigious banking client. The role involves delivering high-quality service, developing marketing initiatives, sourcing new products, and collaborating with stakeholders. Successful candidates will possess excellent communication skills, creativity, and strong negotiation abilities, and will benefit from development opportunities and a comprehensive benefits package.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Access to Healthcare Support App

Regular social events

Volunteering days

Professional subscriptions

Qualifications

• Experience in enhancing guest experience in hospitality settings.
• Ability to develop marketing strategies and client engagement.
• Proven leadership skills in managing events and projects.

Responsibilities

• Deliver a 5-star client experience service.
• Develop and implement the Marketing Calendar.
• Source new retail products and wellbeing activities.
• Negotiate with external suppliers for events.
• Monitor and report on innovative activities and trends.

Skills

Excellent communication skills

Self-motivated

Creative and innovative

Strong IT skills

Flexible and quick thinking

Negotiation skills

Quality focused

Well-organised

Job description

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for an Experience and Innovation Manager to work at a prestigious banking firm in the city.

Location: EC2V 5DD

Working Pattern: Monday - Friday 40 hours per week

Rate of Pay: £40,000 per annum

Scope and general purpose: Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation

Key Responsibilities

• Delivery a 5-star client experience service - Ensure best in class guest experience service delivery while developing and implementing protocols of consistent improvements within the hospitality client suite
• Delivery of the Marketing Calendar - Development and implementation of this key Vacherin marketing tool to encourage consistent engagement with our customers.
• Sourcing new ‘retail’ products - Ensuring our client is informed on new confectionary/retail products for addition to our current range
• Sourcing new trends of Well Being activities and products - Ensuring our day to day client is informed on new Wellbeing trends, activations, retail innovations to enhance the staff restaurant facility experience and product range
• Sourcing and negotiating with external ‘pop up’ suppliers - Utilising industry media and in person site visits to identify potential suppliers for our client to incorporate in its schedule of counter ‘pop ups’ and themed events. Facilitate the logistics involved in engaging with agreed suppliers their services
• Client Reporting - Regularly (frequency to be agreed) update the General Manager on new high end London restaurants and ‘High Street’ openings. Report on food trends and highlight potential new services that could be operated at on site
• Events - To support stakeholders with internal/external bespoke events as requirement with creative and innovative ideas. In addition, play an active role in the sourcing and delivering of Vacherin led onsite events and functions.
• ROI - To monitor and report on the qualitative and quantitative success of all innovative activities, marketing initiatives and hospitality client suite performance
• Standards - To monitor standards of all guest service delivery within hospitality, marketing/look & feel activities/activations with in retail and ensure that the Vacherin high standards and creativity are exceeded.
• Trade Shows - To attend industry trade shows as required and report back to our client on innovation and trends to aid improvement of service delivery.
• Administration - To assist in any other activity to support business development and service enhancement.
• Communication
• To ensure all internal and external communication is professionally presented.
• Communicate effectively with all stakeholder, EA and PA’s, members of the Vacherin and Workplace teams as appropriate.
• To liaise regularly with the General/Operations Managers with regard to agreeing targets, monitoring performance & business development actions

Our Ideal Candidate

• Excellent communication skills.
• Self‑motivated and capable of using own initiative.
• Creative and innovative with the ability to encourage ideas from stakeholders and the team.
• Strong IT skills – preferably with experience of design software.
• Flexibility and quick thinking.
• To enjoy working with stakeholders, clients and building relationships with the wider community and external suppliers.
• The ability to negotiate financial agreements with external suppliers.
• Quality focused, with an eye for premium experience, design and creative display in the hospitality, retail and wellbeing environment.
• To be well‑organised and thorough, even when under pressure.

What's in it for you?

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support

• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.

Partnerships, Innovation, Integrity, Quality, Fun