Expedition Travel Specialist

HX Expeditions; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading travel consultancy in Greater London is seeking a passionate and experienced travel consultant to join their telesales team. You will be responsible for creating unforgettable expedition cruise experiences for customers, handling sales calls, and ensuring high levels of guest satisfaction. The role involves converting and retaining clients for their life-changing trips. This position offers a hybrid work model with a focus on guest engagement and improvement processes.

Qualifications

• Experience in telesales with a focus on customer satisfaction.
• Proven track record of meeting and exceeding sales targets.

Responsibilities

• Maintain regular contact with guests and suppliers.
• Convert calls into sales through effective sales techniques.
• Monitor guest feedback and improve processes accordingly.
• Provide expert advice on guest experience enhancements.
• Document all guest information into CRM systems.

Skills

Active Directory Administration

Advertising Management

Hair And Beauty

Biotechnology

Corporate Finance

ABAP

Job description

• Applications are considered on a rolling basis
• London
• Hybrid

Job Description

A bit about the role :

Please note: This is a telesales role with KPIs and STI incentives not account management.

As a passionate experienced travel consultant you will be at the forefront of customer interactions bringing our incredible expedition cruise experiences to life and bringing customers closer to their trips of a lifetime.

You will embark on a 6-week orientation program to learn about our incredible guest experience that changes the way they see the world whilst also experiencing our product first hand as part of our familiarisation trip programme. We take curious travellers to incredible destinations sustainably and in true expedition-style. We bring them off the beaten track to remote landing sites across the Arctic, Antarctic and Galapagos and truly engage with and sustain remote communities.

You are a passionate experienced travel consultant that will delight our guests by offering an unforgettable experience from their very first call. You will be responsible for providing exceptional levels of service to both our B2B and B2C customers seeking an unforgettable life‑changing experience converting and retaining them throughout their guest lifecycle.

Key Responsibilities

• As a passionate guest advocate you will maintain regular contact with guests and suppliers throughout to ensure total satisfaction on both inbound and outbound calls and emails.
• As an effective salesperson you have demonstrable effective sales consulting techniques to understand guest needs effectively converting them to guests via inbound or outbound contact to reach and exceed sales targets and delight guests.
• Passionate about continuous improvement you will continuously monitor and communicate guest feedback and proactively improve processes and documentation in collaboration with global colleagues. You will also identify, escalade and resolve any client complaints quickly and efficiently.
• As a passionate explorer you will offer expert advice and personal recommendations on enhancements to guest experience whether through suite experience upgrade packages, excursions or pre‑ and post‑trips.
• You will handle sales calls and overflow service calls with guests. This will help you to understand the guest journey in more detail and increase opportunities to continuously enhance the guest experience.
• As an accountable colleague to all ship and shore operations and quality measurement you will enter, update and document all guest information into the guest relationship & management (CRM) and booking systems according to standard operating procedures.

Required Experience

IC

Key Skills

Active Directory Administration, Advertising Management, Hair And Beauty, Biotechnology, Corporate Finance, ABAP

• Employment Type : Full Time
• Experience : years
• Vacancy : 1