Expanded Access Program Associate

Uniphar Careers; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare organization in Greater London seeks a Program Associate to support the EAP Program by maintaining project plans and managing client interactions. The role offers the chance to learn EAP Program management fundamentals and develop within the organization. Candidates should possess organizational skills and the ability to communicate effectively. This position is ideal for individuals looking to progress into Program Management roles.

Qualifications

• Experience in project coordination or administration.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.

Responsibilities

• Maintain and update project plans to ensure timelines are met.
• Manage client onboarding process in collaboration with various departments.
• Organize weekly client calls and document meeting outcomes.
• Handle day-to-day client queries and ensure timely resolutions.

Job description

Role

A pivotal role within each Client EAP Program team, the role of Program Associate supports the Program Manager, Program Director and wider cross-functional team with all aspects of the day-to-day functioning of the EAP Program. The Program associate will be a key point of contact for clients on a day-to-day basis and will interact regularly with the cross-functional team to ensure all program metrics remain on track.

This role provides the opportunities to learn the fundamentals of EAP Program management for individuals looking to progress into a Program Management role or develop their careers within the wider UnipharPharma business

Responsibilities

• Maintaining and updating project plans and ensuring the Program is running to time and schedule
• Undertakes all aspects of Client onboarding administration liaising with colleagues in quality, finance and legal to ensure all activities are in place prior to program go live
• Organizes weekly client calls including working with the Program Manager to set clear meeting agendas, note taking and timely provision of minutes and actions to clients
• Supports with day to day client queries and escalates and follows up internally to ensure appropriate and timely answers are provided
• Works closely with the Program co-ordinator team to t...