Exeter Care Manager - Aftercare Lead (Construction)

MJS Group; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading multi-trade construction company is seeking a Customer Care Manager in Exeter. This full-time role involves overseeing customer service processes, ensuring high customer satisfaction, and coordinating with internal teams. The ideal candidate has strong management skills, experience in customer service, and proficiency in Microsoft Office. Offering competitive pay and flexibility, this position is vital to enhancing customer experience.

Benefits

Holiday bonus scheme adding 4 days to allowance

Comfortable dress-code

On-site free parking

Qualifications

• Strong expertise in customer service management and customer satisfaction.
• Analytical skills to evaluate customer feedback.
• Great understanding of Microsoft Word and Outlook.
• Excellent written and verbal communication skills.
• Leadership skills to manage the customer care team.
• Experience in the construction industry is a plus.
• CSCS Card would be advantageous.
• Proficiency in customer service software.
• Driving licence required.

Responsibilities

• Oversee customer service processes and resolve inquiries.
• Ensure high level of customer satisfaction.
• Coordinate with internal teams and analyze customer feedback.
• Implement strategies to improve service delivery.
• Oversee customer support operations for timely issue resolution.
• Flexible working hours can be arranged.

Skills

Customer Satisfaction

Customer Service Management

Analytical Skills

Microsoft Excel

Excellent Communication

Leadership

Driving Licence

Job description

A leading multi-trade construction company is seeking a Customer Care Manager in Exeter. This full-time role involves overseeing customer service processes, ensuring high customer satisfaction, and coordinating with internal teams. The ideal candidate has strong management skills, experience in customer service, and proficiency in Microsoft Office. Offering competitive pay and flexibility, this position is vital to enhancing customer experience.