Executive Support Officer

Thanet District Council; Thanet District; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in the UK is seeking a highly organised Executive Support Officer. This role involves delivering administrative support to Directors and Councillors, managing customer feedback, and ensuring effective office practices. Candidates should have excellent IT skills and experience in a similar role. Join us to contribute to high-quality services for residents while enjoying the beautiful coastal environment Thanet offers.

Qualifications

• Excellent knowledge of office practices and procedures.
• Experience providing administrative support at director level.
• Ability to handle customer feedback, including complaints.

Responsibilities

• Deliver high-quality administrative support to Directors and Councillors.
• Administer customer feedback and handle complaints and compliments.
• Plan and prioritise workload effectively in a busy office environment.

Skills

Organisational skills

Communication skills

Time management

Teamwork

Data protection awareness

Tools

Google Docs

Google Slides

Google Sheets

Diary management software

Job description

Role

The Executive Support Unit at Thanet District Council is looking to recruit a highly organised and flexible Executive Support Officer. The role will require you to work both independently and as part of a team delivering a high quality administrative support service to Directors and Councillors. As an Executive Support Officer you will also be responsible for administering customer feedback, dealing with both complaints and compliments across all Council services.

Knowledge & Experience

An excellent knowledge of office practices and procedures and a good general understanding of the role of local government is required. An awareness of the role of the Local Government and Social Care Ombudsman and Data Protection Act would also be beneficial.

Skills & Qualities

The successful applicant will need to be able to meet deadlines with the ability to plan, prioritise and organise a varied workload amid conflicting demands, with the ability to filter information and assess priorities working within a very busy office environment.

IT Requirements

Excellent IT skills including experience of Google Docs, Slides, and Sheets or equivalent and e‑mail and calendar packages, including good diary management skills are essential. Experience of providing administrative and secretarial support at director or senior executive level is required, as is experience in dealing with complaints both on the telephone and in writing.

About Thanet

Thanet is a great place to live and work. Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too.

All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.

Contact

For an informal discussion about this post, please contact Vicki Williams, Executive Support Manager on 01843 577002 at [e-mail].