Executive Supervisor

RALPH LAUREN; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion brand is seeking an Executive Supervisor to lead its Made to Measure service at their flagship London store. This role combines luxury client service with expert tailoring to deliver personalized experiences. Responsibilities include leading a sales team, providing unparalleled client experiences, and driving sales for made-to-measure and ready-to-wear products. The ideal candidate will have a passion for luxury fashion, leadership skills, and extensive experience in retail. Competitive compensation and culture of excellence offered.

Qualifications

• 5+ years experience in luxury retail.
• Expert knowledge in made-to-measure tailoring.
• Ability to work flexible hours, including weekends.

Responsibilities

• Lead and develop the sales team in delivering exceptional service.
• Provide an unparalleled luxury shopping experience.
• Drive and exceed sales targets in made-to-measure and ready-to-wear.

Skills

Expert understanding of tailoring, fabrics, and garment construction

Proven ability to inspire and develop high-performing teams

Strong track record in luxury sales and client relationships

Outstanding communication and interpersonal abilities

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Lead our prestigious Made to Measure service at Ralph Lauren's iconic London flagship store. This unique role combines luxury client service with expert tailoring knowledge to deliver an exceptional personalized experience that reflects our heritage of timeless style. As our Executive Supervisor, you'll be the guardian of Ralph Lauren's distinguished tailoring tradition, leading a specialized team in delivering bespoke experiences to our discerning clientele at our New Bond Street flagship location.

Essential Duties & Responsibilities

Leadership & Team Excellence

• Lead and develop the sales team, ensuring delivery of exceptional service standards
• Create and maintain an elevated luxury environment aligned with Ralph Lauren's heritage
• Coach and mentor team members in technical expertise, product knowledge, and client service
• Drive team performance through regular feedback and development initiatives
• Demonstrate authentic leadership in upholding brand standards and presentation

Client Experience & Service Excellence

• Provide an unparalleled luxury shopping experience through personalized service
• Build and nurture relationships with VIC (Very Important Customers), Super VICs, and elite clients
• Guide clients through the made-to-measure journey with expert advice on styles, fits, and fabrics
• Attend and support with bespoke client events and experiences
• Handle client inquiries and concerns with utmost professionalism and efficiency

Business Development & Sales

• Drive and exceed sales targets for made-to-measure, made-to-order, and ready-to-wear
• Identify and capitalize on business growth opportunities
• Develop and implement strategies to expand client base with your own and the team's clients
• Maintain strong relationships with existing clients to ensure repeat business
• Network effectively to stay informed about market trends and competitor activities

Technical & Operational Management

• Demonstrate expertise in Ralph Lauren's clienteling tools and digital systems
• Oversee made-to-measure order process from consultation to final delivery
• Maintain accurate records of sales, inventory, and client interactions
• Collaborate with the operations, alterations and management team on product feedback and inventory planning
• Ensure compliance with brand standards and operating procedures

Pay Range Max

Pay Range Min Experience, Skills & Knowledge

Technical Excellence

• Expert understanding of tailoring, fabrics, and garment construction
• Advanced fitting and measurement capabilities
• Mastery of made-to-measure processes
• Proficiency with luxury retail systems

Leadership & Business Acumen

• Proven ability to inspire and develop high-performing teams
• Strong track record in luxury sales and client relationships
• Skill in analyzing business metrics and driving growth
• Natural talent for problem-solving and decision-making

Personal Qualities

• Passion for luxury fashion and craftsmanship
• Outstanding communication and interpersonal abilities
• Strong eye for detail and commitment to excellence
• Professional presence aligned with the Ralph Lauren brand
• Flexible approach to work schedule, including evenings and weekend