Executive Officer - Deployment

Brook Street; Liverpool; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking an Executive Officer for deployment across various locations in the UK. The role requires a valid driver's license, customer support experience, and the ability to manage multiple tasks effectively. Comprehensive training is mandatory, and candidates must hold a valid passport and security clearance will be processed upon successful application. The position offers a competitive hourly rate and hybrid working conditions.

Benefits

Wide range of development opportunities

Support for Armed Forces Covenant

Qualifications

• Valid driver's license and access to a vehicle essential.
• Strong passion for delivery and ability to work under pressure.
• Experience in managing caseloads and an operational setting.

Responsibilities

• Manage caseloads and maintain trackers for respective area.
• Retrieve and direct data to Team leads.
• Communicate with customers via phone and email.

Skills

Solution-focused

Resilience under challenges

Multi-tasking

Effective communication

Tools

Excel

Job description

Executive Officer - Deployment

A valid driver's licence and access to your own vehicle is essential for this role due to the deployment aspect.

Location: Liverpool base with travel up to 5 days per week including overnight stays. Deployment role: various locations across the country. Hourly rate: £15.53. Working days/hours: 37 hours: Monday‑Friday.

Brook Street in partnership with the Home Office has a fantastic opportunity to join their AMLO team. This is a demanding and challenging hands‑on role, in a unique fast‑paced working environment, but it is equally fulfilling, offering a wide range of development opportunities.

We are looking for staff who can provide day‑to‑day support and advice to customers across the UK to prepare them for move on from Asylum Support.

This is a varied role with a flexible deployment approach. You will be working directly with customers in a face‑to‑face and virtual setting, resolving blockers through escalations, whilst working closely with HEO AMLO Team and operational leads to identify issues and seek resolutions.

You will work a hybrid approach which will include on‑site travel to Home Office accommodation locations, plus attendance at your local regional office.

Experience Needed/desired:

• You will have a passion for delivery, are solution‑focused and resilient to challenges.
• Experience of working under pressure and balancing competing priorities to meet both short and longer‑term deadlines, whilst simultaneously maintaining high levels of quality.
• Be able to multi‑task, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances.

List the duties / responsibilities:

• Manage caseloads, maintain trackers for respective area, whilst being able to flex to other regional areas as required.
• Retrieve and direct data to HEO Team leads for logistical planning.
• Respond to emails from various sources timely and appropriately.
• Escalate issues that can’t be resolved immediately to various teams across the HO and potentially externally.
• Communicate with customers via various means including via phone (using translation services where needed).
• Maintain effective relationships with key internal and external partners and stakeholders.
• Demonstrate the civil service values and standards of behaviour as a role model to other colleagues.
• Provide advice, guidance, and support to customers on site in a face‑to‑face environment and to onsite corporate stakeholders.
• Responding and referring cases for safeguarding, police or security incidents.
• Additional duties as required depending on demand and emerging priorities.
• Record keeping on Excel and other IT systems.

Training:

This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role.

Clearance level (to be completed by Brook Street upon successful application):

• Enhanced DBS + CTC (Counter Terrorism Clearance)

Role specific requirements:

A valid driver's licence and access to your own vehicle is essential for this role due to the deployment aspect.

You must hold a valid passport and must have lived in the UK for longer than five years. Please note that a period of six months or longer spent outside of the UK in the last five years will unfortunately not be accepted. This role requires security clearance that will be processed for you if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.