Executive Officer

The National Lottery Community Fund; Birmingham; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A charitable organization in Birmingham is seeking an Executive Officer to support effective grant-making across the region. You will work closely with senior management and be responsible for various administrative duties, including managing a grant database and supporting stakeholder engagement. The ideal candidate has strong organizational and customer service skills and is proficient in IT tools. This position offers a hybrid work environment, balancing remote work with office presence.

Qualifications

• Excellent organisational skills and attention to detail.
• Experience in a customer-facing role.
• Ability to manage competing demands proactively.

Responsibilities

• Support the Senior Head of Regional Funding and other managers.
• Administer grant-making database using Salesforce.
• Manage diaries for senior management.
• Organise and minute meetings.
• Respond to customer enquiries.
• Support stakeholder engagement.

Skills

Organisational skills

Customer service skills

Verbal communication

Written communication

Teamwork

IT skills

Tools

Salesforce

Microsoft Office

Job description

Our Midlands team has a new opportunity for an Executive Officer. You will be responsible for supporting effective grant‑making across the region, helping us to distribute over £60m to good causes throughout the area. As an Executive Officer, you'll be part of a driven and passionate team, led by a Senior Head of Regional Funding. Within the team there is 1 Senior Grant Making Manager, 8 Funding Managers and 26 Funding Officers. Reporting to the Senior Head of Regional Funding, you will work on a hybrid basis, working both remotely and spending some of your time in the Birmingham office (located near Five Ways). There will also be occasional travel to other locations across the region throughout the year. Organising will be at the heart of your role, and you will be in regular contact with the team across the region.

Key duties

• Supporting the Senior Head of Regional Funding, Senior Grant Making Manager, Funding Managers and their teams.
• Administration of our grant‑making database using Salesforce.
• Diary management for the Senior Head of Regional Funding and Senior Grant Making Manager.
• Organising, supporting and minuting a range of regular online and face‑to‑face meetings.
• Responding to customer enquiries made to the region.
• Supporting teams with stakeholder engagement.
• General administrative and facilities support.

Requirements

• Excellent organisational skills and attention to detail with the ability to plan and proactively manage competing demands.
• Excellent customer service skills, with experience of working in a customer‑facing role.
• Excellent verbal and written communication skills, with the ability to work with senior stakeholders.
• Ability to work within a team but also independently, using your own initiative.
• Good IT skills (including Microsoft Office) with an ability to work across a variety of systems and platforms, interpreting financial information, arranging meetings and booking travel.

Desirable

• Ability to handle sensitive information with discretion and sensitivity.
• Previous voluntary or work experience in the charitable sector.
• Diary management experience.

Equal opportunity employment

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That is why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio‑economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment (this can be related to a physical and mental health condition).