Executive Liability Adjuster

Crawford Job Listings - Global; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in claims management is seeking a dedicated individual to handle high value and complex liability claims. Responsibilities include preparing detailed case management plans, managing relationships with clients, and ensuring quality service delivery. The ideal candidate will possess strong communication skills, a proactive approach, and an ACII/ACILA qualification. This full-time role offers an opportunity for career development and requires flexibility for travel throughout the UK.

Qualifications

• Quality focused role providing top service to customers.
• Flexible travel throughout the UK as needed.
• Ability to handle complaints and achieve targets.

Responsibilities

• Manage high value and complex liability claims.
• Prepare case management plans and reports.
• Develop working relationships with clients.

Skills

Excellent customer service

Strong communication skills

Ability to work on own initiative

Attention to detail

Proactive approach

Competent use of technology

Education

ACII and/or ACILA qualification

Job description

To handle a portfolio of, principally, high value and/or complex liability claims.

Responsibilities

• Receiving and acknowledging new claims.
• Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured.
• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
• Visiting sites, interviewing witnesses and preparation of witness statements.
• Instructing and controlling lawyers, forensic scientists, engineers, medical consultants and other experts as appropriate.
• Assisting in the development of less experienced staff members.
• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
• Maintain and update files and records keeping fully up to date on any technical or legal changes which may have a bearing on a case.
• Identifying and developing business opportunities for self and team.
• Maintain awareness of Business Continuity programme and role within it
• Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative
• Actively seek to develop oneself and take responsibility for your own training and development

Qualifications

• Quality focused role – providing quality service to both internal and external customers.
• Team focused – working with colleagues throughout the business.
• Reactive – responding to daily workloads as dictated by customer requirements.
• Proactive – making sure KPI’s and SLA’s are met.
• Handle and co-ordinate complaints and compliments
• Achievement of targets.
• Competent use of technology.
• Ability to work on own initiative.
• Ability to demonstrate attention to detail.
• Ability to work as an individual and as part of a team.
• Excellent customer service and communication skills.
• A positive attitude and a proactive approach to solving problems.
• Able to co-ordinate a variety of actions concurrently.
• Ability to work to given targets.
• Flexible approach – the job holder will be required to travel throughout the UK as appropriate.
• Ensures all activities and decisions improve the service provided for clients.
• Builds trust and respect by keeping to the commitments made.
• Can convey a message across in one to one situations in a way which is understood.
• Shares information, knowledge and experience freely with others.
• Seeks feedback and invests time in their own self development both technically and behaviourally.
• Strong communication skills both written and verbal.
• ACII and /or ACILA qualification.

Job Info

• Job Identification 2051
• Job Category Fee Earning
• Posting Date 10/20/2025, 08:06 AM
• Job Schedule Full time
• Locations GB The Hallmark Building , London, EC3M 5JE, GB (Remote)