Executive Liability Adjuster

Crawford; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading claims management provider is seeking an individual to manage a portfolio of high-value and complex liability claims. Duties include preparing case management plans, interacting with insurers and claimants, conducting witness interviews, and guiding less experienced staff. The ideal candidate will possess strong communication skills, a customer-focused mindset, and relevant qualifications such as ACII or ACILA. This role involves traveling throughout the UK and contributes to an inclusive work environment with various career development opportunities.

Benefits

Competitive salary

Strong benefits package

Ongoing training and mentorship programs

Qualifications

• Quality focused role providing excellent service to both internal and external customers.
• Must work collaboratively with colleagues throughout the business.
• Proactive approach to achieving targets and responding to workload.
• Ability to handle complaints and compliments effectively.
• Willingness to travel throughout the UK as needed.

Responsibilities

• Receive and acknowledge new claims efficiently.
• Prepare case management plans and report on claims.
• Visit sites and interview witnesses for claims investigation.
• Develop working relationships with clients and identify new business opportunities.
• Assist in the development of less experienced staff.

Skills

Excellent customer service

Strong communication skills

Detail-oriented

Ability to work independently

Teamwork

Proactive problem-solving

Competent use of technology

Education

ACII and/or ACILA qualification

Job description

To handle a portfolio of, principally, high value and/or complex liability claims.

Responsibilities

• Receiving and acknowledging new claims.
• Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured.
• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
• Visiting sites, interviewing witnesses and preparation of witness statements.
• Instructing and controlling lawyers, forensic scientists, engineers, medical consultants and other experts as appropriate.
• Assisting in the development of less experienced staff members.
• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
• Maintain and update files and records keeping fully up to date on any technical or legal changes which may have a bearing on a case.
• Identifying and developing business opportunities for self and team.
• Maintain awareness of Business Continuity programme and role within it
• Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative
• Actively seek to develop oneself and take responsibility for your own training and development

Qualifications

• Quality focused role – providing quality service to both internal and external customers.
• Team focused – working with colleagues throughout the business.
• Reactive – responding to daily workloads as dictated by customer requirements.
• Proactive – making sure KPI’s and SLA’s are met.
• Handle and co-ordinate complaints and compliments
• Achievement of targets.
• Competent use of technology.
• Ability to work on own initiative.
• Ability to demonstrate attention to detail.
• Ability to work as an individual and as part of a team.
• Excellent customer service and communication skills.
• A positive attitude and a proactive approach to solving problems.
• Able to co-ordinate a variety of actions concurrently.
• Ability to work to given targets.
• Flexible approach – the job holder will be required to travel throughout the UK as appropriate.
• Ensures all activities and decisions improve the service provided for clients.
• Builds trust and respect by keeping to the commitments made.
• Can convey a message across in one to one situations in a way which is understood.
• Shares information, knowledge and experience freely with others.
• Seeks feedback and invests time in their own self development both technically and behaviourally.
• Strong communication skills both written and verbal.
• ACII and /or ACILA qualification.

About Us

We are Crawford & Company; the world’s largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We’re people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients’ policyholders resume their lives and work.

Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford’s service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career.

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

• Capability
• Culture

We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application.