Executive Leader, Heritage & Visitor Experience

NATIONAL TRUST; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent heritage organization is seeking a General Manager to lead Ightham Mote and Knole, focusing on inclusivity and operational excellence. This role requires overseeing various departmental heads, fostering a collaborative culture, and ensuring compliance and conservation. Ideal candidates will have proven leadership in multi-disciplinary settings and a dedication to enhancing visitor experiences. The position offers substantial benefits, including flexible working and a pension scheme.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Qualifications

• Experience leading and managing teams, including volunteers.
• Success in delivering long-term plans aligned to goals.
• Ability to build and maintain relationships with stakeholders.

Responsibilities

• Manage departmental heads for areas like visitor experience and facilities.
• Provide leadership for staff and volunteers.
• Ensure compliance and champion conservation of nature and collections.

Skills

Leadership of multi-disciplinary teams

Budget management

Relationship building

Change management

Inclusivity

Operational service excellence

Job description

A prominent heritage organization is seeking a General Manager to lead Ightham Mote and Knole, focusing on inclusivity and operational excellence. This role requires overseeing various departmental heads, fostering a collaborative culture, and ensuring compliance and conservation. Ideal candidates will have proven leadership in multi-disciplinary settings and a dedication to enhancing visitor experiences. The position offers substantial benefits, including flexible working and a pension scheme.