Executive Housekeeper

Inhabit Hotels; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury urban hotel group in London seeks an Executive Housekeeper to manage housekeeping operations. The successful candidate will ensure the highest standards of cleanliness, oversee a diverse team, and maintain a focus on guest satisfaction. This role requires meticulous attention to detail and exemplary leadership. Competitive salary and various benefits offered.

Benefits

Competitive salary

Supportive team environment

28 holidays including bank holidays

Cash-back health benefits

Discounted gym membership

Annual parties

Leadership workshops

Qualifications

• Passion for luxury and excellence in hospitality.
• Ability to lead and motivate a diverse team.
• Excellent adaptability to changing guest needs.

Responsibilities

• Oversee all housekeeping operations and staff.
• Ensure cleanliness and maintenance of guest rooms and public areas.
• Conduct quality control checks on housekeeping tasks.

Skills

Attention to detail

Team management

Communication skills

Organizational skills

Multitasking

Job description

Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired.

With Paddington and Bayswater on our doorsteps, we’ll also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; it’s a community that will welcome you back, time and time again. We strongly believe that the hospitality and tourism sector can affect positive change in people’s lives, particularly by creating job opportunities.

Overview

The Executive Housekeeper is responsible for overseeing all housekeeping operations and team daily within the Hotel. This role involves the planning, preparation, and execution of high‑quality housekeeping services and looking after all public areas in and around the hotel. The Executive Housekeeper works closely with the General Manager on providing the luxury experience throughout the guest journey from the moment they set eyes on our property, throughout their journey experiencing our facilities to a post‑stay experience should they need to call back for anything left in the room.

The Executive Housekeeper exhibits meticulous eye for detail, a passion for luxury and the ability to lead, inspire and motivate a diverse team. The role is critical to maintaining reputation and delivery of unparalleled guest experiences via human thoughtful touches and a top‑quality product.

Key Responsibilities

• Supervise and train housekeeping staff, including scheduling and assigning tasks.
• Ensure that all hotel guest rooms and public areas are well maintained and meet desired standards of cleanliness and presentation.
• Develop and implement cleaning procedures and protocols.
• Conduct quality control checks to ensure work meets established standards.
• Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
• Resolve customer complaints related to housekeeping services.
• Address maintenance issues and report to the maintenance department.
• Monitor and ensure compliance with occupational health and safety standards.
• Perform administrative tasks as required.
• Collaborate with other departments to ensure facilities are maintained to high standards.
• Consistently strive to delight guests and hotel clients.
• Organise maintenance of all hotel guest rooms and public areas, as well as back‑of‑house, ensuring that the highest standards of cleanliness and disinfection are met.
• Accept responsibility and follow instructions from the General Manager.
• Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained.
• Arrange department purchasing and take responsibility for the quality and the cost.
• Maintain consistent, accurate stock records.
• Contribute to all remodeling and renovation projects.
• Role‑model a philosophy of work and conduct consistent with the professionalism expected of management colleagues.
• Oversee operation of Laundry / Valet and Uniform Room.
• Coordinate preventative‑maintenance programmes with the Maintenance Manager.
• Oversee the retrieval, safekeeping, and disbursement of all lost and found items in accordance with company policy.
• Oversee department recruitment and training.
• Conduct regular Housekeeping meetings to keep the team informed of policies and procedures, special events, further improvement plans and guest comments.
• Keep informed with the housekeeping standards of competitor hotels.
• Interact with individuals outside the hotel, such as suppliers, contractors, labour‑relations representations and competitors.
• Have ultimate responsibility and accountability for health‑and‑safety training of all department colleagues and for the overall accident record of the department.
• Take necessary proactive steps to reduce or eliminate colleague accidents.

Skills & Qualifications

• High attention to detail and commitment to luxury quality.
• Passion for excellence and innovation.
• Strong communication and interpersonal skills.
• Exemplary leadership, motivational and team‑management abilities.
• Excellent organisational and multitasking skills.
• Ability to work under pressure and meet tight deadlines.
• Flexibility to adapt to changing guest needs and preferences.
• Dedication to providing an exceptional guest experience.

Working Conditions

• Flexibility to work shifts, including weekends, holidays and evenings, as required.
• Ability to work in a fast‑paced, high‑pressure environment.
• Physical demands such as being on the feet for long periods of time and manual handling.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two‑year service.
• Cash‑back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to wellbeing platform and sessions, including EAP.
• Awards and recognition programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources will be considered the property of the company and will not be subject to agency fees.