Executive Host - Domestic Market

Seminole Hard Rock; West of England; On-site; GBP 30,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Bristol is seeking a Player Development Executive Host to attract, acquire, and host high-value players, ensuring guest satisfaction and repeat visits. You will guide Hosts, approve player requests, and drive VIP relationship initiatives across on and off-property events.

The role focuses on building a high-value guest base, planning special events, and leveraging promotions while maintaining integrity and compliance with gaming regulations.

Qualifications

• Bachelor's in Business, Marketing or related field or an equivalent combination of education and/or work experience.
• At least 3 years professional experience in Player Development.
• An existing book of high value clients.

Responsibilities

• Create an atmosphere to attract and retain high-value players and guests.
• Develop and manage relationships with VIP guests to drive repeat visits.
• Meet sales targets and develop new business relationships.
• Coordinate planning and execution of events and host activities.
• Maintain guest databases and analyze visits to tailor campaigns.

Skills

Guest relations

VIP client management

Sales targets

Event planning

Networking

Education

Bachelor's in Business/Marketing or related field

3+ years in Player Development

Existing high-value client book

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY

The incumbent in this position is responsible for the implementation, development, and coordination of Player Development programs to attract, acquire and host high-value players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods. The incumbent will act as a guide to Hosts and approver of various Host player requests.

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Responsible for targeting, developing, and assessing new business relationships.
• Effectively delivers required sales targets.
• Maintains relationships with VIP guests through personal contact by phone and in person with the goal of increasing new business.
• Creative thought in developing a wide customer base.
• Works to utilize direct mail to actively recruit VIP players.
• Assists with planning and execution of special events.
• Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.
• Anticipates, responds to, and consistently meets or exceeds the needs of internal clients.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Keeps track of existing products/services and/or progress on new initiatives.
• Stays up to date with the latest developments in the profession.
• Develops skills to handle increasingly complex matters.
• Plans and creates events and community opportunities to drive awareness and greet potential customers.
• Provide Recommendations of locations for Player Development parties.
• Act as a guide to Hosts and approver of various Host player requests.
• Assist in the development of guest invitation lists for special events conducted by Hard Rock.
• Convey Wild Card program and qualification requirements to prospective gaming guests.
• Assists the Director of Player Development with business development programs to increase visitation to Hard Rock Bristol.
• Represent the casino at on and off property events in the capacity of a Player Development Executive Host.
• Identify, initiate, and foster relationships with new and loyal guests that are deemed developmental.
• Enhance growth of gaming revenues by developing high valued theoretical players identified by the Manager - Player Development.
• Tracks and prepares reports, for the Manager - Player Development, on specific players and/or groups of players.
• Ensure that all guests are dealt with in an efficient and courteous manner. Resolve customer complaints and issues effectively while escalating concerns as appropriate.
• Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing promotions and programs.
• Provide complimentary to casino patrons according to the approved internal controls and approved Complimentary Matrix.
• Maintain players' database and monitor players' visits, spending and preferences, to tailor marketing campaigns (including telemarketing, email, and personal invites) to encourage return visits while developing the business.
• Responsible for cleaning and sanitizing work and public spaces.
• Adheres to all Virginia Gaming Regulations.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

(Related education and experience may be interchangeable on a year for year basis)

• Must have at least one of the following:
• Bachelor's in Business, Marketing or related field or an equivalent combination of education and/or work experience.
• At least 3 years professional experience in Player Development.
• An existing book of high value clients.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.)

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Prior experience in the Gaming industry strongly preferred.
• Must