Executive Assistant

Croud; Greater London; Hybrid; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Sabbatical

25 days holiday

Health & Wellbeing contribution

Pension

Ride to Work

Railcard

Seasonticket loan

Home office screen

Job summary

Croud is seeking an Executive Assistant to support the EMEA CEO and CMO, coordinating complex diaries, travel and communications to keep the leadership team organised and effective.

You will also back the planning and delivery of agency programmes and events, collaborating with colleagues to ensure smooth operations and timely deliverables while managing competing priorities with strong judgment and autonomy.

Qualifications

• Experience supporting senior leaders in fast-paced environments such as advertising, media, marketing or professional services.
• Exceptional organisational skills with proactive planning and prioritisation.
• Strong judgement and problem-solving skills to anticipate issues and provide practical solutions.
• Excellent attention to detail with the ability to work under pressure.
• Outstanding written and verbal communication to engage senior executives and stakeholders.

Responsibilities

• Diary & Calendar Management: Own complex diaries for senior executives across multiple time zones.
• Travel Coordination: Arrange international travel including flights, accommodation, visas and transport.
• Inbox & Communication Management: Provide occasional inbox support and prioritise urgent matters.
• Agency Initiatives: Support planning and delivery of agency initiatives and meetings with stakeholders.
• Expense Management: Manage submission, reconciliation and administration of executive expenses.

Skills

Executive support

Diary management

Travel coordination

Stakeholder management

Communication

Job description

LONDON, UK (Hybrid Working - 4 days in the office per week) A benchmarked salary between £47,000 to £56,750. Your salary level is determined by skills and experience within our progression framework.

COMPANY OVERVIEW

Croud is an independent global media, creative, and data agency helping our clients make their next best move. We help brands unlock growth with Return on Intelligence - applying innovative intelligence across brand strategy, integrated media, social, creative, and data. We deliver this through our proprietary tech platform, CroudOS, our Croudie network and our award-winning global teams.

Founded in 2011 to reinvent the agency model, Croud combines 600+ in-house digital experts with a global network of 2,900 on-demand marketing specialists. This unique business model enables us to operate with agility, delivering tailored solutions that drive meaningful and measurable growth for our clients in over 120 markets and 60+ languages.

Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

ROLE OVERVIEW

The Executive Assistant will provide exceptional support to the EMEA CEO and CMO, helping to keep the leadership team organised, connected and effective. The role will involve managing complex diaries, travel and communications, supporting key executive meetings, and ensuring actions and follow‑ups are well coordinated.

Alongside day‑to‑day executive support, you will also support the planning and delivery of selected agency programmes, meetings and events, working with colleagues across the business to ensure they are well organized and run smoothly.

The role requires someone who is highly organised, proactive and detail‑oriented, with excellent communication skills and the confidence to build strong relationships with senior stakeholders across the business. You will be comfortable managing competing priorities, using good judgement and taking ownership of tasks to ensure everything runs smoothly.

RESPONSIBILITIES

• Diary & Calendar Management: Own complex, proactive diary management for senior executives, coordinating internal and external meetings across multiple time zones and anticipating potential conflicts before they arise.

• Travel Coordination: Arrange and manage international travel, including flights, accommodation, visas and transport logistics, ensuring seamless end‑to‑end itineraries.

• Inbox & Communication Management: Provide occasional inbox support, prioritising urgent matters and helping executives stay focused on the most important issues.

• Agency Initiatives: Support the planning and delivery of selected agency initiatives, such as all‑agency meetings, Crouded House and the Build Better Board. This will include coordinating logistics, working with stakeholders and supporting the preparation of presentations and materials.

• Expense Management: Manage the submission, reconciliation and administration of executive expenses and corporate credit card transactions.

• Meeting Support: Coordinate the preparation and delivery of monthly Channel and Forecasting meetings, including executive presentations, cross‑functional inputs, meeting materials, minutes and follow‑up actions to ensure accountability.

• ExCo Coordination: Coordinate key ExCo meetings, including agendas, materials, actions and follow‑ups, working with senior stakeholders across the business to ensure meetings run smoothly and actions are progressed.

• Event Planning: Coordinate internal and external events, including leadership meetings, dinners, conferences, panels and other client‑facing activities.

• Business Coordination: Work closely with colleagues across the business to coordinate meeting materials, information and follow‑up, ensuring communication is clear and everything is prepared in a timely manner.

• Executive & Wider Business Support: Provide reliable administrative and organisational support to members of the Executive team and wider business as required. The role will involve balancing competing priorities and requests, using good judgement and strong organisational skills to ensure timely and effective support.

PERSON SPECIFICATION

• Proven experience supporting multiple senior leaders in a fast‑paced, high‑pressure environment, ideally within an advertising, media, marketing or professional services organisation.

• Exceptional organisational skills, with the ability to proactively plan, prioritise and manage multiple competing demands.

• Strong judgement and problem‑solving skills, with the confidence to anticipate issues and find practical solutions independently.

• Excellent attention to detail, with the ability to maintain a consistently high standard of work under pressure.

• Outstanding written and verbal communication skills, with the confidence and credibility to build strong relationships with senior executives and stakeholders.

• Strong analytical and project management skills, with the ability to take ownership of initiatives from planning through to delivery.

• A proactive, solutions‑focused approach and the ability to work with a high degree of autonomy.

• Demonstrated discretion and professionalism when handling confidential and sensitive information.

• The ability to build trusted relationships quickly and operate effectively across a complex, matrixed organisation.

• A genuine interest in Croud's business, culture and ambition, with the energy and curiosity to contribute beyond the traditional boundaries of an EA role.

COMPANY BENEFITS

Croud operates a hybrid working model (minimum 3 days a week in the office), however this role typically requires 4 days per week in the London office to foster close collaboration with the team and manager. The remaining day(s) can be worked from home, though we encourage an office‑first approach to maximise productivity and team engagement. While not mandatory, candidates should be comfortable with a flexible, in‑office work environment.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three‑month probation period, every employee is eligible for the benefits listed on our careers site which include:

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• 25 days holiday a year
• Discretionary annual performance based incentive
• Sale commission
• Recruitment referrals bonus
• Health & Wellbeing contribution
• 2 Recharge Days each holiday year
• Ride to Work scheme
• Railcard
• Season Ticket loan
• Home office screen
• Daily office perks: Free fruit, breakfast cereals, snacks, and tea & coffee
• Weekly treat: Enjoy a complimentary lunch on us every week
• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
• Life insurance and income protection
• Medical Cash Plan
• Pension
• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
• Peer to peer recognition scheme 'bonusly'
• Team off‑sites/regular socials
• Year‑round holiday parties
• Flexible working options
• Day to make a difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

Please note: Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes
• Eye on the future - our value on futurism, creativity and passion
• Generous in spirit - our value on people, development and inclusion
• Do what you say - our value on integrity and accountability
• Make a difference - our value on purpose and impact