Executive Assistant
Pret A Manger
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Benefits offered by this job
Job summary
Pret A Manger is seeking an Executive Assistant to provide high‑level support to the Global Leadership Team, including the CEO, CFO, CPO and CMO. You will coordinate meetings, travel, agendas and board logistics, acting as a central point of contact and ensuring smooth operations across Pret and its partners.
Based at Pret's Support Centre in London Victoria, the role is hybrid with three days in the office.
Qualifications
- Proven experience supporting senior leaders with diary and travel management.
- Strong written and verbal communication skills in English.
- Ability to handle confidential information with discretion and professionalism.
Responsibilities
- Complete diary management of meetings with internal/external stakeholders.
- Coordinate international travel for GLT members and board members.
- Act as central point of contact for GLT and plan key meetings.
- Organise local travel and regional travel arrangements.
- Plan and support quarterly Board meetings (dinner, hotel, travel, catering).
- Prepare quarterly PIP reports and take notes at leaders' forums.
- Manage weekly leadership meetings and follow-up actions.
- Line manager for Executive Team Coordinator.
Skills
Tools
Job description
We're Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We're growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.
Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.
This role occupies an important position at Pret providing administrative duties for Pret's Global Leadership Team (GLT), specifically focusing on supporting our CEO, Chief Financial Officer (CFO), Chief People Officer (CPO) and -Chief Marketing Officer (CMO). This role will also be heavily involved with a wide variety of stakeholders, including our own teams, suppliers, board members and our owners at JAB Holdings.
This role will have expertise in juggling a varied workload with the initiative and ability to handle issues by themselves. They will be responsible for supporting the GLT by delivering a high-quality administrative service. This includes organising meetings, travel bookings and itinerary planning. A key responsibility is the organisation of quarterly Board meetings which involves dinner booking, hotel and travel bookings and ensuring the smooth running of the meeting including arranging appropriate catering. One of the most core skills is the ability to anticipate and proactively deal with challenges before they arise.
Relationship building is a key feature of this role, and it is essential that the jobholder will be good at forming and maintaining relationships at all levels both inside and outside of the company. This includes fostering excellent working relationships with Pret GLT, senior leaders across the business, the executive support teams at JAB Holdings and other company executive support teams we interact with.
Key responsibilities- Complete diary management of meetings with internal and external stakeholders
- International travel booking including arranging visas and itineraries for GLT members and board members and providing clear itineraries where necessary
- Act as central point of contact for GLT to effectively manage diary
- Working with EAs within and outside Pret to plan key meetings
- Local travel booking including regional travel
- Manage weekly leadership team meetings, including agenda planning, minute taking, action tracking and follow-up, Support with arrangements for quarterly Board meetings including dinner venue sourcing, booking international travel for board members, and arranging on-site catering
- Support with GLT off-sites including travel and venue sourcing, dinner bookings and team building activities
- Preparing the quarterly PIP report and note-taking at each pre and post leaders' forums
- Support with annual events i.e. Investors Conferences, PIP lunches/dinners and Quarter Briefs
- Support with ad-hoc events (e.g. press interviews, charity galas, graduate schemes)
- Monthly expense claim management for each GLT member
- Process invoices related to board member payments, venue hire, and event services, following up with finance team where necessary
- Line management of Executive Team Coordinator
- Strong organisational skills
- Ability to always maintain confidentiality and discretion
- Excellent ability to form and maintain relationships with key stakeholders
- Excellent oral and written communication skills
- Strong attention to detail and accuracy
- Calm under pressure
- Strong knowledge of Microsoft Office suite including Word, Excel and PowerPoint
- Proven ability to use initiative
- Prior experience in an administrative role supporting senior leaders
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for food and exceptional customer
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
- Competitive Salary and 10% bonus potential
- Gold Card: We love making people's day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you're in the office, your food and drinks are on us. And when you're not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).
- You'll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you're with us.
- Free private medical cover, with the option to add family or partner at an additional cost
- 4% of your pension contribution matched by Pret,rises to 5% after 5 years
- Life assurance at 3x annual salary
- Loyalty award for 5, 10, 15, 20 years' service
- Flexible Benefits Platform packed with lifestyle discounts
- Season ticket loans
- Healthcare cash plan
- Financial wellbeing provisions
- Free mortgage services
- Sabbatical after 3 years
- Opportunities to support our charity, The Pret Foundation
- Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you're good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
- Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you'll build a diverse skill set and learn a lot!
- Community and purpose - We're proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and community
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
Every interview process at Pret begins with the same two stages. First, you'll have a relaxed 30-minute conversation with our recruitment team so we can get to know you and your experience. Next, you'll be invited to a one-hour, in-person interview with the hiring manager at our Head Office in London Victoria.
Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.
This role is based at Pret's Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office.
We'd love to get to know you, not a robot, so please do not rely on AI to complete your application.
Deadline to Apply: 27th August 2026 at Midnight
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