Exceptions Team Administrator

NFU Mutual; Bristol; On-site; GBP 24,000; Part time

Job summary

Join a forward-thinking company as a part-time professional in the Centralised Exceptions Team. This role is essential for ensuring efficient claims processing and document management, contributing to operational excellence. You'll collaborate closely with various stakeholders, enhancing customer experience while adhering to compliance protocols. The organization values diversity and supports an inclusive workplace, making it a great environment for personal and professional growth. With a strong focus on employee well-being and a range of attractive benefits, this opportunity is perfect for those who thrive in a collaborative setting and are eager to make a meaningful impact.

Benefits

Annual bonus (up to 10% of salary)

Contributory pension scheme

25 days annual leave + bank holidays

Family Friendly policy

Gym membership contribution

Health and wellbeing plan

Employee Volunteering

Refer a Friend bonus scheme

Life Assurance cover

Employee discounts on insurance policies

Qualifications

• Proficient in manual data entry with strong attention to detail.
• Experience in insurance or financial services is highly desirable.

Responsibilities

• Manage documents and process claims payments accurately.
• Review and forward unmatched documents to the correct destination.

Skills

Detail-oriented

Manual data entry

Communication skills

Teamwork

Continuous improvement

Education

Experience in insurance or financial services

Tools

MS Office

Job description

About the role

We’re seeking a dedicated professional to join our Centralised Exceptions Team on a part time basis (3 days a week), ensuring seamless claims processing and efficient document routing to support our Regional Service Centres.

In this role, you'll play a key part in maintaining operational excellence by accurately managing documents and processing claims payments with precision, following established guidelines and within your authority limits to meet service level agreements (SLAs).

Your responsibilities will include reviewing and forwarding unmatched or unreferenced documents to the correct destination, liaising with policyholders, regions, agents, and suppliers as needed. You’ll securely handle and distribute cheques and valuable items while ensuring compliance and security protocols are met.

Effective collaboration is essential to achieving our objectives. Building strong relationships with regional teams, policyholders, agents, and suppliers will be crucial to enhancing overall performance and customer experience.

About you

You’re a detail-oriented and proactive professional who thrives in a collaborative environment. You have strong manual data entry skills, ensuring accuracy and efficiency in high-volume processing. Excellent communication and teamwork abilities are essential, as this role requires close collaboration with colleagues, policyholders, and stakeholders. You also demonstrate:

1. A self-motivated and independent approach, with the ability to manage tasks effectively while maintaining high standards
2. Ability to embrace continuous improvement, seeking ways to enhance processes and efficiency
3. Proficiency in MS Office and general computer literacy are essential
4. Experience within the insurance or financial services sector is highly desirable.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £24,000 per annum pro rata
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteering in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.