Exams Administrator Apprentice

The City of Liverpool College; Liverpool; On-site; GBP 23,000; Full time

Job summary

A leading educational institution in Liverpool is seeking an Exams Administrator Apprentice to provide administrative support within the examinations team. This full-time position offers a salary of £22,283 per year, along with various benefits such as a comprehensive pension scheme, health and wellbeing support, and professional development opportunities. The ideal candidate will possess good organizational and communication skills and will be trained to support the team in managing information systems and logistics.

Benefits

Comprehensive pension scheme

Up to 27 days annual leave

Employee benefits platform

Qualifications

• High level of discretion and confidentiality required.
• Ability to handle multiple priorities and tight deadlines.
• Experience working in a busy, fast-paced environment.

Responsibilities

• Deliver a range of administrative and customer services.
• Manage diary for examinations and associated tasks.
• Act as first point-of-contact for the examinations office.

Skills

Good communication skills

Good organisational skills

High level of discretion

Strong interpersonal skills

Ability to work independently

Positive personality

Resilient

Education

Level 2 qualification, including Maths and English

Tools

Pro-solution

SharePoint

Job description

Overview

Application Deadline: 22 October 2025

Department: Business Support

Location: Liverpool

Compensation: £22,283 / year

Description

Job Title: Exams Administrator Apprentice

Department: Exams

Salary: £22,283.00 per year

Job Type: Fixed term contract, Full-time permanent

To learn how to provide administrative support to a team, and to apply the skills in a busy office environment whilst working towards a Level 3 in Business Administration. The post-holder will be trained to provide professional administrative support within examinations team and wider business support, including but not limited to the management of information systems, resources, on-line exam suite, and to develop a working knowledge of awarding bodies and their regulations to deliver a high quality, flexible and consistent service. The post-holder will learn to operate proactively and independently and to exercise a high degree of efficiency and attention to detail in dealing with multiple complex tasks.

The post-holder will frequently act as the first point of contact for the team, consistently acting as a positive ambassador for the College Group. The post-holder will be an enthusiastic and resourceful team-player with the ability to operate discreetly and develop a customer-focused approach.

Key Responsibilities

• Deliver a range of administrative and customer services which may include some or all of the following tasks:
• Administrative support through word processing and maintaining databases including Pro-solution, SharePoint and trackers.
• Management of the diary for examinations and associated tasks, from basic scheduling to co-ordinating logistics such as room and invigilator availability.
• Support Exams Officers with day-to-day administration tasks, such as data entry and logging certificates.
• Act as first point-of-contact for the examinations office, responding to queries within the College’s existing quality standards and procedures and maintaining a high level of customer service within the function.
• Act as a positive ambassador for the College Group, maintaining a professional and positive image within the organisation and to external stakeholders.
• Participating in cross-college activities such as enrolment, summer recruitment, exam invigilation etc as required.
• Comply with the College’s financial regulations and other standards for procurement/asset management.
• Ensure the accuracy and confidentiality of information held within the exams office and comply with data protection protocols and relevant policies as appropriate.

Skills, Knowledge and Expertise

Essential:

• Level 2 qualification, including Maths and English or relevant experience
• Good communication skills, oral and written
• Good organisational skills – pays attention to detail and follows through
• High level of discretion
• Strong interpersonal skills
• Experience of working with customers or as part of a team in a busy, fast-paced environment
• Ability to work independently to a high standard, taking accountability and ownership for mistakes and a commitment to self-reflection and learning
• Good communication, relationship management and influencing skills, works well as part of a team
• Ability to work to tight deadlines and multiple priorities
• Positive personality – calm, self-motivated and driven to achieve results through positive role-modelling and common sense practicality
• Innovative and creative – ready to problem solve
• Personal qualities of integrity, honesty, transparency and commitment to/ownership of the mission and values of the College
• Resilient – ability to work calmly within a high pressure environment and deal with fluid situations
• Must be committed to their own CPD

Desirable:

• Experience of working in a college business support or exam function
• Diary management experience

Benefits

Why Join The City of Liverpool College?

Benefits of working at the College

As a valued member of our College community, you’ll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.

Pension Scheme

You'll be part of the Local Government Pension Scheme with employer contributions of up to 20.20%, one of the best pension packages in the sector.

Leave entitlement

Up to 27 days annual holiday allowance, plus 1 wellbeing day. You’ll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.

Employee Benefit Platform

As part of your role, you’ll have access to the COLC Employee Benefits Platform, a one-stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You’ll be able to access discounts at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. You’ll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life – and beyond.

Health and Wellbeing

As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) – a completely confidential support service available 24/7, 365 days a year. Whether you’re facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns. You’ll also have access to the online wellbeing portal, a secure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules as well as daily wellbeing tips. You’ll also be entitled to a free eye test through our voucher scheme with Specsavers, which covers a full eye exam (worth up to £25) and even includes £45 towards a pair of glasses. We also offer free flu vaccinations to help keep you feeling your best all year round.

Travel

We’ve partnered with Arriva to bring you great savings on bus travel. Plus, we offer interest-free loans to help you buy annual travel passes from Merseytravel and Merseyrail. That means you can enjoy the savings of up to two months' free travel—without having to cover the full cost upfront. It’s all about making your commute more affordable and less stressful.

Flexible Working

We offer flexible working options depending on business need to support our employee's work-life balance.

Professional Development

We’re passionate about helping you thrive, offering a mix of formal and informal professional development opportunities—designed to sharpen your skills, expand your knowledge, and accelerate your career.

College Benefits

Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.