Exam Training Administrator

RELX; Exeter; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading legal information provider is seeking an Exam Training Administrator in Exeter. The role involves coordinating training operations and exceptional customer support while managing inquiries, bookings, and documentation. Candidates should have strong customer service experience and excellent organizational skills. The company promotes work-life balance and offers numerous benefits, including generous holiday allowances and healthcare options, supporting both professional growth and personal well-being.

Benefits

Generous holiday allowance

Health screening

Wellbeing programmes

Life assurance

Access to pension scheme

Qualifications

• Experience in administration or operations is required.
• Ability to communicate respectfully with diverse groups is necessary.
• Strong organizational skills needed for managing schedules.

Responsibilities

• Respond to student and client inquiries efficiently.
• Manage course bookings and maintain training schedules.
• Cooperate with teams to enhance learner experiences.

Skills

Customer service experience

Strong organizational skills

Problem-solving skills

Digital systems familiarity

Communication skills

Tools

Microsoft Word

Microsoft Excel

Office applications

Job description

Exam Training Administrator

Do you love providing exceptional customer service?

Would you like to help us improve for our customers?

About our team:

Tolley - Tolley Learning is dedicated to supporting you at every stage in your tax journey. With trusted tax intelligence solutions and highly-regarded exam training and education materials we provide guidance for today, and prepare you for the future.

About the Role

As an Exam Training Administrator, you’ll coordinate training operations and provide exceptional customer support. You’ll collaborate with teams and clients to ensure learners have a smooth experience from onboarding to course completion.

Responsibilities

• Respond to student and client inquiries efficiently
• Manage course bookings, study material orders, and invoicing
• Set up Tolley Academy sessions and maintain training schedules
• Coordinate onboarding for new learners, including documentation
• Upload and manage digital learning resources
• Track orders and arrange collections
• Prepare monthly reports for internal and external stakeholders
• Maintain documentation on procedures and tools

Requirements

• Experience in customer service, administration, or operations
• Ability to communicate clearly and respectfully with diverse groups
• Strong organizational and problem‑solving skills
• Familiarity with digital systems and learning platforms
• Proficiency in Microsoft Word, Excel, and other Office applications

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working for you

Benefits we offer

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programmes
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About the business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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