Exam Officer

Abingdon and Witney College; Witney; On-site; GBP 28,000 - 31,000; Full time

Job summary

An educational institution in the UK is seeking an Exams Officer to ensure a smooth and secure exam process at their Witney campus. The ideal candidate will have experience in exam administration, strong organisational skills, and a proactive approach. This role offers a competitive salary and excellent benefits, including professional development opportunities.

Benefits

Generous pension scheme

Holiday schemes

Corporate gym membership

Flexible working options

Qualifications

• Experience in administrative roles within an exam department.
• Ability to work accurately under pressure.
• Experience using helpdesk systems.

Responsibilities

• Lead secure storage and distribution of exam papers.
• Organise and support the running of exam sessions.
• Act as the contact for exam queries.

Skills

Strong organisational skills

Excellent attention to detail

Excellent communication

Customer service skills

Proactive solutions-focused approach

Knowledge of JCQ regulations

Education

Level 3 qualification (or equivalent)

Tools

EBS

Exams Manager

Job description

Exams Officer

Salary: £28,598 - £30,384 per annum

Hours per week: 37 hours per week

Working pattern: Monday – Thursday 7.5 hours, Friday 7 hours

Location: Witney

Contract type: Permanent

Abingdon & Witney College is seeking a motivated, detail‑oriented Exams Officer to play a vital role in delivering a smooth, secure, and student‑focused exam service at our Witney campus. If you thrive in a fast‑paced environment and love being the person who keeps everything running seamlessly, this could be the ideal next step for you.

Working closely with the Exams Manager, you will help refine efficient processes, support staff and students, and make a meaningful impact on the exam experience across both the Witney and Common Leys campuses.

Key Responsibilities

• Taking the lead on secure storage, distribution and return of exam papers at the Witney campus.
• Organising and supporting the smooth running of exam sessions, including room setups and coordinating/training invigilators at Witney and Common Leys.
• Being the go‑to contact for students and staff with exam queries.
• Ensuring JCQ regulations are followed at all times and reporting incidents quickly and accurately.
• Preparing for JCQ inspections and leading on inspection activities at the Witney campus.
• Communicating clearly with students and staff about exam arrangements and updates.
• Handling enquiries via email, phone and in person, always delivering excellent customer service.
• Supporting and training Exams Lead Administrators at Witney.
• Helping develop Common Leys as an exam centre alongside the Exams Manager.
• Maintaining accurate records in MIS and exam systems such as EBS and awarding body portals.
• Keeping up to date with regulatory changes and implementing updates to processes.
• Working with Learning Support/SEND teams to ensure access arrangements are delivered correctly.
• Supporting contingency planning during disruptions such as IT failures, late arrivals or severe weather.
• Maintaining confidentiality and following GDPR and College data protection policies at all times.

Essential Criteria

• Experience in administrative roles within an exam department.
• Strong organisational skills, excellent attention to detail and the ability to work accurately under pressure.
• Excellent communication, customer service and interpersonal skills.
• Experience using EBS, Exams Manager and helpdesk systems.
• A proactive, solutions‑focused approach and confidence working independently.
• Level 3 qualification (or equivalent) with strong literacy, numeracy and IT skills.
• Evidence of effective teamwork and a professional approach to workplace environments.
• Knowledge of JCQ regulations and awarding body processes.

Why Work With Us

Excellent benefits for our employees including generous pension and holiday schemes (potential Christmas closure days), continued professional development, flexible working options, corporate gym membership, cycle/tech scheme and much more.

Abingdon & Witney College reserve the right to close all applications before posted closing date.

Commitment to Diversity and Equality

AWC values diversity and encourages applications from all sections of the community. We are committed to safeguarding and expect all our employees and volunteers to share this commitment. We are exempt from the Rehabilitation of Offenders Act 1974 and all appointments are subject to satisfactory clearances including enhanced DBS checks.

Abingdon & Witney College are committed to safer recruitment practices. In addition to our pre‑employment checks, we will conduct an online search. This includes checking Google main results feed as well as the ‘News’ and ‘Images’ tab. We will be checking for any publicly available information that suggests the applicant may not be suitable to work with children or young/vulnerable people or content that could potentially damage Abingdon & Witney College’s reputation. This may include inappropriate posts, comments or images displaying evidence of offensive or inappropriate behaviour, jokes or language, discriminatory comments, inappropriate photos, drug or alcohol misuse.