Events Supervisor

The Warren, Hayes; Greater London; On-site; GBP 27,000 - 30,000; Full time

Job summary

A hospitality venue in Greater London is seeking an Events Supervisor to manage event planning, execution, and team leadership. The role requires excellent communication skills, experience in customer service, and the ability to handle cash reconciliation. The ideal candidate will contribute to their team's development and ensure high customer satisfaction levels. Benefits include a supportive work environment, pension, gym access, and employee discounts. Salary ranges from £27,000 to £30,000 annually, with an immediate start.

Benefits

50% employees discount

On-site gym

Enhanced sick leave after probation

On-site parking

Company pension

Qualifications

• Experience in planning and executing events is required.
• Advanced English language skills are necessary.

Responsibilities

• Oversee the planning and execution of events.
• Lead setup and takedown processes for events.
• Resolve customer service inquiries and issues.
• Conduct post-event evaluations and feedback analysis.

Skills

Excellent written and verbal communication skills

Customer service skills

Event management

Team leadership

Job description

As our Events Supervisor, you will:

• Oversee the planning, organization, and execution of all events, ensuring they run smoothly and meet the objectives set by clients or management.
• Must have excellent written and verbal communication skills.
• Lead the event setup and takedown processes, ensuring the venue is prepared before the event starts and returned to its original state afterward.
• Handle customer service inquiries and resolve any issues that arise before, during, or after the event to maintain high levels of satisfaction.
• Conduct post-event evaluations, gathering feedback from participants and analysing data to assess outcomes and identify areas for improvement in future events.
• Opening and closing procedures, including security and cleaning.
• Liaise, as applicable, with outside contractors as well as with internal suppliers.
• Leading and coordinating event staff in an efficient way. Clear communication, efficient task delegation, and prompt issue resolution.
• Managing cash handling and cash reconciliation.
• Work with Marketing, Sales and Accounts team members.
• Contribute to training and development of the team.
• Responsible for all the equipment’s provided to you and the team.
• Assist the line Manager in quality control of all supplies, including food, drinks/beverages, hygiene and health and safety.
• Adhere to all organisation policies and procedures.
• Key holder for the building and lock/unlock the building as required.
• Might be asked to carry out other duties to the best of your abilities and to follow other reasonable tasks given to you and comply with the organisation’s rules, procedures and policies.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £27,000 – £30,000 yearly
Starting time: Immediate start!

About The Warren, Hayes:

We Offer - . . A friendly, supportive team environment. Opportunities to grow within the event and hospitality industry. 50% employees discount. On-site gym. Enhanced sick leave after probationary period. On-site parking. Company pension