Events Operations Assistant Manager - Coworth Park

Coworth Park; Sunninghill; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel in the UK is seeking an Events Operations Assistant Manager to lead the Events teams in delivering outstanding service. This role involves overseeing daily operations, coordinating guest experiences, and mentoring team members. Ideal candidates will have previous experience in a luxury 5-star environment and strong communication skills. The position offers an energetic and varied work environment, aiming to create lifelong memories for guests.

Benefits

Fantastic Employee bonus scheme

Complimentary stays at Dorchester Collection Hotels

50% F&B discount at selected bars and restaurants

Vibrant social events, including a Winter ball

Discounts in various shops

Competitive Private Pension Scheme

Up to £1000 bonus for referrals

Access to immediate well-being advice

Qualifications

• Comfortable communicating in English.
• Previous experience in a luxury 5-star hotel.
• Strong communication skills essential.

Responsibilities

• Assist the Events Operations Manager in leading the team to provide service excellence.
• Ensure smooth running of departments to deliver the best guest experience.
• Coordinate and plan for all guests' stays to create memorable experiences.

Skills

Strong communication skills

Excellent written and spoken English

Good IT skills, including Microsoft Office

Education

Previous experience in a luxury 5-star hotel

Job description

Position Overview

Our Events Operations Assistant Manager assists in leading our Events teams to deliver the utmost standards. Though skillfully trained, they never lose sight of their ultimate responsibility to create lifelong memories for our guests.

What you’ll get

As an Events Operations Assistant Manager at Coworth Park, here are just some of the great benefits you will receive :

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including a Winter ball
• Amazing benefits such as discounts in various high street and online shops, enhanced family leave entitlements and competitive Private Pension Scheme Apprenticeship, training and development opportunities
• Up to £1000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you’ll do

A day in the life of our Events Operations Assistant Manager demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Events Operations Assistant Manager accomplishes would be lengthy but the list below is essential to know.

• Our Events Operations Assistant Manager is responsible for assisting the Events Operations Manager in leading and coaching their team to provide service excellence across the 240 acres of parkland. Providing luxury food and beverage service to all our guests, whether they are dining in their room, part of a social or corporate event or enjoying a picnic on property.
• They are responsible for assisting the Events Operations Manager in ensuring the smooth running of both departments throughout the day to deliver the best guest experience.
• Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of our Events Operations Assistant Manager is to live their behaviours to continue to create our legacy.
• Our Events Operations Assistant Manager is entrusted with coordinating and planning for all of the guest’s stay, through research and communication with all departments to create a memorable stay.
• Communication is what keeps our departments running perfectly. Our Events Operations Assistant Manager must communicate with other departments and extended hotel team in order to ensure the alignment remains.
• As a senior member of the Events team, our Events Operations Assistant Manager will be responsible for staff welfare and morale, as well as conducting annual performance reviews and training for the team.

What you’ll bring

All of our employees are ambassadors of our Vision, Values and culture. Our Events Operations Assistant Manager do this with all they do.

• We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
• Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
• In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
• English is the primary language used in our hotel. Our Events Operations Assistant Manager must feel comfortable communicating in this language.
• Previous experience in a luxury 5-star hotel
• Strong communication skills
• Excellent written and spoken English, as well as good IT skills, including the use of Microsoft Office

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at HumanResources.CPA@dorchest ercollection.com