Events Operations Assistant Manager

Dorchester Collection; Ascot; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel group is seeking an Events Operations Assistant Manager to lead their team at Coworth Park. This role includes ensuring service excellence, coordinating guest experiences, and fostering a positive team atmosphere. Candidates should have strong leadership qualities, excellent English communication skills, and prior experience in a luxury environment. Join us to make a difference in creating unforgettable memories for our guests.

Benefits

Fantastic Employee bonus scheme

Complimentary stays with breakfast

50% discount at selected bars and restaurants

Social events including a Winter ball

Discounts in various high street and online shops

Up to £1000 bonus for referring a friend

Immediate well-being advice access

Qualifications

• Strong communication skills to coordinate with various departments.
• Ability to create memorable experiences for guests.
• Leadership skills to guide and support the Events team.

Responsibilities

• Assist the Events Operations Manager in leading the team.
• Ensure service excellence across events in a luxury setting.
• Coordinate all aspects of guest stays in the hotel.

Skills

Excellent written and spoken English

Good IT skills

Previous experience in a luxury 5* hotel

Flexibility

Tools

Microsoft Office

Job description

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life.

We are a member of the Dorchester Collection Family and will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programmes you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about updates.

Reference

2024-4976

Hotel

Coworth Park

Division & Department

Job Title

Events Operations Assistant Manager

Contract Type

Permanent

Status

Full time

Position Overview

Join us as a Events Operations Assistant Manager at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Waiter you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Our Events Operations Assistant Manager assists in leading our Events teams to deliver the utmost standards. Though skillfully trained, they never lose sight of their ultimate responsibility, to create lifelong memories for our guests.

What you’ll get

As an Events Operations Assistant Manager at Coworth Park, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including a Winter ball
• Amazing benefits such as discounts in various high street and online shops, enhanced family leave entitlements and competitive Private Pension Scheme Apprenticeship, training and development opportunities
• Up to £1000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you’ll do

A day in the life of our Events Operations Assistant Manager demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Events Operations Assistant Manager accomplishes would be lengthy but the list below is essential to know.

• Our Events Operations Assistant Manager is responsible in assisting the Events Operations Manager in leading and coaching their team to provide service excellence across the 240 acres of parkland. Providing luxury food and beverage service to all our guests, whether they are dining in their room, part of a social or corporate event or enjoying a picnic on property.
• They are responsible for assisting the Events Operations Manager in ensuring the smooth running of both departments throughout the day to deliver the best guest experience.
• Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of our Events Operations Assistant Manager is to live their behaviours to continue to create our legacy.
• Our Events Operations Assistant Manager is entrusted with coordinating and planning for all of the guest’s stay, through research and communication with all departments to create a memorable stay.
• Communication is what keeps our departments running perfectly. Our Events Operations Assistant Manager must communicate with other departments and extended hotel team in order to ensure the alignment remains.
• As a senior member of the Events team, our Events Operations Assistant Manager will be responsible for staff welfare and morale, as well as conducting annual performance reviews and training for the team.

What you’ll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our Events Operations Assistant Manager do this with all they do.
• We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
• Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
• In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
• English is the primary language used in our hotel. Our Events Operations Assistant Manager must feel comfortable communicating in this language.
• Previous experience in a luxury 5* hotel
• Excellent written and spoken English, as well as good IT skills, including the use of Microsoft Office

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at [e-mail]

Job Location

United Kingdom