Events Manager

Hastings Hotels Group Limited; Belfast; On-site; GBP 31,000; Full time

Job summary

A luxury hotel group in Northern Ireland is seeking an enthusiastic Hotel Events Team member. You will assist in managing events, ensuring excellent service and effective communication with clients. The ideal candidate will have previous sales/events experience, strong IT skills, and the ability to work under pressure. This full-time position offers a salary of £30,750 per annum along with benefits such as free staff meals and opportunities for career progression.

Benefits

Free staff meals

Cash and credit card tips

Employee discounts

29 days holiday plus your birthday off

Opportunities for career progression

Cycle to work

Pension/retirement plan

Free parking

Employee Assistance Scheme

Qualifications

• Right to Work in the United Kingdom.
• Good Command of English Language.
• Previous sales/events experience.
• Excellent communication, numeracy and IT skills.
• Excellent customer care experience.
• Exceptional attention to detail.
• Ability to work under pressure and to deadlines and be a team player.

Responsibilities

• Assist with the management of the Events department.
• Take responsibility for leadership of Events employees.
• Communicate details of business and client requirements.
• Liaise with customers through various channels.
• Contribute to achieving departmental sales targets.
• Promote a harmonious working environment.
• Create reports for Business Development Meetings.
• Implement quality standards for continual improvement.
• Ensure all Events employees receive training.
• Maintain effective communication with other departments.
• Ensure a safe environment in compliance with legislation.
• Continuously develop knowledge about the industry sector.

Skills

Supervision

Team Management

Hospitality

Job description

Overview

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Events Team at the exclusive Grand Central Hotel. Under the inspiring leadership of our General Manager, Jake McHugh, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

The successful candidate can expect to work mainly office hours Monday- Friday (35 hours excluding breaks). The rate of pay for this full-time position is £30,750 per annum.

We offer a range of benefits including free staff meals, employee discounts, an excellent service charge shared across the team, 29 days holiday plus your birthday and opportunities for career progression and development. To find out more about our benefits click here.

The company reserves the right to apply enhanced short-listing criteria. Hastings Hotels is an Equal Opportunities Employer.

About The Role

To assist with the management of the Events department for the greatest enjoyment of the guests and maximum profit contribution to the hotel.

1. To take responsibility for the effective leadership of the Events employees in the absence of the Events Manager, to ensure the efficient operation of selling conference & banqueting bookings and the delivery of Hastings service standards.
2. To communicate to relevant Managers full details of business for the following week and all client requirements. To keep the Food and Beverage Teams updated on a daily basis of any last minute business and amendments to the weekly function sheet.
3. To liaise with customers face-to-face, via email, telephone and through website enquiries.
4. Contributing to achieving the overall departmental sales targets / budgets set by senior management via cold calling, warm calling, client site inspections, upselling & increasing revenue streams where applicable.
5. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
6. To create reports for Business Development Meetings and have a sound knowledge of business on the books, current trends in conference and banqueting business sectors such as weddings, functions and conferences.
7. To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
8. To ensure all Events employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
9. To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
10. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
11. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
12. To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
13. Any other duties as required by management.

About You

We would love you to have similar previous experience ideally gained within the hospitality/tourism sector.

Required Criteria

• Right to Work in the United Kingdom
• Good Command of English Language
• Previous sales/events experience
• Excellent communication, numeracy and IT skills
• Excellent customer care experience
• Exceptional attention to detail
• Ability to work under pressure and to deadlines and be a team player

Desired Criteria

• Previous sales/management experience in Hospitality

Skills Needed

• Supervision
• Team Management
• Hospitality

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification. We can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. We are proud to have some of the best staff retention levels in the hospitality industry.

Benefits

• Free staff meals
• Cash and credit card tips
• Employee discounts
• 29 days holiday plus your birthday off
• Opportunities for career progression and development
• Salary: £30,750.00 per year
• Additional benefits include: Cycle to work, Pension/retirement plan, Employee development programs, Discount on meals, Discount on spa treatments or products, Free parking, Employee Assistance Scheme