Events & Groups Executive

Marriott International, Inc.; Camden Town; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company in Camden Town is looking for a Cluster Events & Groups Executive. You will manage reservation requests and provide excellent customer service in a dynamic team environment. Join a globally recognized brand known for its commitment to quality service, extensive training, and unique benefits. Opportunities for career advancement exist in this vibrant workplace, providing you with a solid foundation in the hospitality industry.

Benefits

Discounted room nights

World-class training and development programs

Health and life assurance

Access to high street discounts

Qualifications

• Passion for events and group planning.
• Ability to manage multiple tasks under pressure.
• Strong attention to detail.

Responsibilities

• Process reservation requests and changes.
• Maximize revenue through sales techniques.
• Maintain organization of group rooming lists.

Skills

Event planning

Customer service

Communication skills

Organizational skills

Job description

We are looking for an ambitious and dedicated Cluster Events & Groups Executive to join the fantastic team in the Central London Cluster Marriott Hotels:

• London Marriott Hotel County Hall
• London Marriott Hotel Marble Arch
• London Marriott Hotel Kensington
• London Marriott Hotel Regents Park
• London Marriott Hotel Maida Vale

If you are a passionate events & groups professional looking to develop within an amazing brand and the world's biggest travel company, get in touch with us today! See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we're a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?

Key Responsibilities

As the Events & Groups Executive you will process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Benefits

• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent. Part of Marriott International, the largest hospitality brand in the world – this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent – award winning, experienced hospitality professionals.
• Discounted room nights, meals, and spa access – because your well being means so much.
• Access to fabulous and flexible benefits to help you in and out of work – including health and life assurance.
• Access to major high street discounts so you can treat your friends and family as required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.