Events Executive

Raffles; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday allowance

Staff meals

Dry cleaning

Pension contribution

Maternity/Paternity pay

Life assurance

Employee assistance program

Season tickets / Cycle to work

Discounts at Accor / Raffles F&B

Development opportunities

Job summary

Raffles London at The OWO, a luxury destination at Whitehall, seeks an Events Executive to assist with selling, planning, and delivering outstanding events across the property. You’ll work with the Events Managers to ensure best-in-class offerings and drive new business while staying aligned with industry trends.

You will coordinate from enquiry to execution, forecast events, and maintain client relations, ensuring flawless service and liaison with operations, with opportunities to contribute

Qualifications

• Recent experience in events or a similar role.
• Market knowledge of competitors and event industry trends.
• Food and beverage knowledge.
• Enthusiasm and commitment to delivering the best events possible in any situation.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management and ability to multitask with a professional appearance.
• Understanding and willingness to contribute to a 24h operational schedule when required.
• Knowledge of Delphi fdc, Salesforce and Opera PMS.
• Previous experience within a luxury hotel environment with LQA or Forbes 5* standards.

Responsibilities

• Sell and plan events, handle initial enquiries, prepare proposals and contracts.
• Negotiate pricing, prepare event orders, plan and execute events to high standards.
• Be present at events to connect clients with operations and ensure seamless delivery.
• Follow up post-event with client feedback and timely billing.
• Conduct site visits and entertain guests/bookers.
• Accurately forecast events and prepare forecast reports as required.
• Perform additional duties or cross-department tasks when needed.

Skills

Communication

Customer service

Time management

Multi-tasking

Salesforce

Opera PMS

Delphi fdc

LQA Forbes 5* experience

Tools

Delphi fdc

Salesforce

Opera PMS

Job description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffleswith one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has beentransformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

The Events Executive will work alongside the Events Managers to assist and help with selling and planning all manner of events at Raffles London and to deliver exceptional service whilst doing so. To be actively involved in ensuring that the Raffles London events offering is consistently best-in-class, and that it evolves to encompass the best of industry trends and continues to delight our guests. To develop new business, and to contribute to projects to strengthen the positioning of the events department as required.

Responsibilities

Operation

• To help sell and plan events, including taking initial enquiries, preparing proposals, sending contracts, negotiating pricing, preparing event orders, planning and executing events to the highest level and in-line with Raffles London standards.
• To be present at the event, to provide a smooth link for the client to the operations team and to support in the seamless running of the event for the client.
• To follow up post event gaining client feedback with care and attention and ensuring that billing is accurate and timely.
• To conduct site visits and entertain guests and social agents / bookers.
• To accurately forecast all events and to prepare forecast reports if required.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Qualifications

• Recent experience in events or a similar role
• Market knowledge of competitors and event industry trends
• Food and beverage knowledge
• Enthusiasm and commitment to delivering the best events possible in any situation.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.
• Knowledge of Delphi fdc, salesforce and Opera PMS.
• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.

Belonging:We celebrate our differences. We support each other and we always stand together.

Integrity:We build trust through mutual respect and being authentic.

Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.

Excellence:We make genuine connections and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

About the Application Process:

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We aim to respond to every application promptly, however if you do not hear form us within 2 weeks, please assume your application has not been successful at this time.

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