Events Executive

The Goldsmiths' Centre; City Of London; Hybrid; GBP 22,000 - 27,000; Part time

Job summary

A charity organisation in London is seeking a part-time Events Executive to support internal and external events management, ensuring successful delivery and excellent client experience. The role involves coordinating logistical aspects of events, responding promptly to inquiries, and maintaining a positive relationship with clients. Ideal candidates will have an event management degree or relevant experience, excellent communication skills, and attention to detail. Flexible working hours required.

Qualifications

• In the stages of completing or has completed an event management or related degree and/or has some events experience.
• Have a good understanding of the events industry.
• Have great attention to detail and be level‑headed and responsible.

Responsibilities

• Coordinate and deliver internal and external events successfully.
• Ensure all calls and emails are responded to promptly and professionally.
• Liaise with clients on all logistical aspects of events.

Skills

Attention to detail

Excellent communication skills

Organisational skills

Customer service skills

Ability to work unsupervised

Education

Event management or related degree

Job description

THE GOLDSMITHS CENTRE

EVENTS EXECUTIVE

Job Description

JOB TITLE: Part Time Events Executive

DEPARTMENT: Commercial Events

RESPONSIBLE TO: Commercial Events Manager

TENURE: 1 Year Fixed-term Contract (with potential to be extended), 3 days per week

SALARY: £27K (pro-rata)

LOCATED AT: Goldsmiths Centre, Britton Street, Clerkenwell, London. Occasional working from home available.

HOURS: Normal working hours are 9.15 a.m. to 5.15 p.m., Monday to Friday with an hour for lunch break each day, although work outside these hours will be required, which will include early morning/evening working, to complete your duties.

TRAVEL: N/A. Office based and occasional working from home.

PURPOSE OF JOB: To work within the Events team, coordinating and delivering internal and external events including but not exclusively meetings, conferences, receptions, exhibition launches, breakfasts, private views and charity events.

Main Responsibilities Events

• Ensure all calls and emails are responded to promptly and professionally and maximise conversion rate from enquiry to confirmed booking.
• Ensure that all events are immaculately organised.
• Meet or exceed sales targets for existing accounts by providing excellent service, developing a successful relationship with clients, and ultimately building long-term loyalty.
• Liaise with clients regarding all logistical aspects of their event including security, AV, and catering requirements.
• Maintain and update CRM accurately ensuring the client contact details are kept up-to-date and financial details are inputted correctly.
• Ensure all event administration is maintained including preparing quotations for clients, contracts, post-event reconciliation, undertaking the invoicing process with clients and their accounts team, liaising with the Goldsmiths Company Finance Department as appropriate, and raising purchase orders for suppliers, accurately and in a timely manner.
• Liaise with suppliers for the organisation of catering, and other ancillary services to ensure best value and appropriate style for different events.
• Liaise with the Facilities Department for all security and operational requirements including room layout and AV.
• Co‑ordinate the scheduling of events in the Centre's diary to ensure efficient diary management and to update and share operational information.
• Undertake event duty management and logistics on the day ensuring the smooth running of events and that our clients have the best possible experience.
• Manage follow‑up including collation of feedback forms and securing repeat bookings.
• Liaise with key partners and stakeholders such as caterers, suppliers and relevant membership organisations.
• Any other ad‑hoc duty as requested by the Events Manager.

THE CANDIDATE

Essential Requirements

• In the stages of completing or has completed an event management or related degree and/or has some events experience.
• Have a good understanding of the events industry.
• Have great attention to detail and be level‑headed and responsible.
• Be able to work effectively on their own unsupervised.
• Have excellent communication and interpersonal skills.
• Have proven organisational skills and the ability to oversee operational procedures to the high standards.
• Have outstanding customer service skills.
• Have the ability to interact well with a wide range of clients ensuring a positive customer experience whilst keeping calm under pressure.
• Be able to use own initiative, take responsibility for tasks and complete efficiently.
• Have a flexible, reliable, and conscientious approach, with the ability to work as part of a small team.
• Be flexible with their time; the position requires working morning/evenings.

Desirable Skills

• An interest in working within the third sector in a business role and supporting the work of The Goldsmiths Centre as a charity.
• Experience working on social media campaigns and/or specialised media venue hire platforms within an organisation.