Events Co-ordinator

Hastings Hotels; Belfast City; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free staff meals

Employee discounts

Service charge shared

29 days holiday + birthday

Job summary

Hastings Hotels is seeking a reliable and enthusiastic person to join the Grand Central Hotel's Events Team in Belfast, supporting the smooth running of the department. You will liaise with clients and internal teams to deliver conferences, banquets and weddings, while upholding Hastings service standards.

This full‑time role is 35 hours per week, typically 9am–5pm, with a salary of £25,018 and benefits including staff meals, discounts, a shared service charge and 29 days holiday plus your

Qualifications

• Similar previous experience ideally gained within the hospitality/tourism sector.

Responsibilities

• Manage and support the smooth running of the events department with the Conference and Banqueting Manager.
• Sell conference and banqueting bookings and uphold Hastings service standards.
• Communicate weekly business details to managers and update Food & Beverage teams on last‑minute changes.
• Liaise with customers face‑to‑face, email, telephone and website enquiries.
• Contribute to sales targets through cold/warm calling, site inspections and upselling.
• Promote a harmonious working environment where staff are treated with respect.
• Create reports for Business Development Meetings and monitor market trends in weddings, functions and conferences.
• Maintain relationships with other hotel departments, suppliers and agencies to ensure guest satisfaction.
• Ensure a safe environment in line with health, safety, fire, hygiene and security policies.
• Seek knowledge of industry trends and competitor activity to inform future plans.
• Ensure compliance with licensing, customs and other relevant regulations.
• Any other duties as required by management.

Job description

Job Description

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Hotel Events Team at the exclusive Grand Central Hotel

Under the inspiring leadership of our Events and Business Development Manager, Lyndsey Monaghan you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

The successful candidate will work 35 hours per week, 5 shifts out of 7, hours will typically be 9am-5pm but this can vary dependent on business needs.

The rate of pay for this full-time position is £25,018 per annum.

We offer a range of benefits including free staff meals, employee discounts, an excellent service charge shared across the team, 29 days holiday plus your birthday and opportunities for career progression and development.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About The Role

To assist with the smooth running of the Events department for the greatest enjoyment of the guests and maximum profit contribution to the hotel.

• A blended role of operational and officed based work. You will work closely with our Conference and Banqueting Manager to help manage and ensure the smooth running of all events.
• To ensure the efficient operation of selling conference & banqueting bookings and the delivery of Hastings service standards.
• To communicate to relevant Managers full details of business for the following week and all client requirements.To keep the Food and Beverage Teams updated on a daily basis of any last minute business and amendments to the weekly function sheet.
• To liaise with customers face-to-face, via email, telephone and through website enquiries.
• Contributing to achieving the overall departmental sales targets / budgets set by senior management via cold calling, warm calling, client site inspections, upselling & increasing revenue streams where applicable
• To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
• To assist in creating reports for Business Development Meetings and have a sound knowledge of business on the books, current trends in conference and banqueting business sectors such as weddings, functions and conferences.
• To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
• To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
• To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
• To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
• Any other duties as required by management

About You

We would love you to have similar previous experience ideally gained within the hospitality/tourism sector.