Event Steward

Manchester Arndale; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading facilities management company in Liverpool is seeking an Event Steward to ensure the smooth operation of events. The ideal candidate will manage crowd safety, assist customers, and ensure a positive experience during events. Experience in security and events is desirable, along with strong interpersonal skills. This position offers casual hours based on event schedules.

Qualifications

• You must have the right to work in the UK.
• Experience in security and stewarding is desirable.
• Experience in events is desirable.

Responsibilities

• Manage crowd safety and queue management to ensure orderly movement of people.
• Communicate effectively with other event staff for coordination.
• Provide excellent customer service and address queries or concerns.

Skills

Customer-focused

Excellent interpersonal skills

Ability to work in a fast-paced environment

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Shift Pattern: Casual hours - Varied. Shift availability will depend on fixture list and kick off times.

As an Event Steward, you will play a crucial role in ensuring the smooth operation of events by managing crowd safety, assisting customers, and monitoring for any signs of distress or conflict. Reporting to the Event Manager, you will be responsible for the health, safety, and comfort of customers during their stay, making sure they have a positive and enjoyable experience.

As part of your role, your key responsibilities will include, but are not limited to:

• Checking tickets to ensure only authorised individuals enter the event
• Assisting and seating customers, providing directions and information as needed
• Managing crowd safety and queue management to ensure orderly and safe movement of people
• Monitoring visitors for signs of distress, conflict, or those in need of medical assistance, and responding appropriately
• Ensuring the health, safety, and comfort of customers during their stay
• Communicating effectively with other event staff to ensure seamless coordination
• Providing excellent customer service and addressing any queries or concerns from attendees
• Adapting to changing situations and handling high-pressure scenarios with calm and focus

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK
• Ability to work in a fast-paced environment
• Customer-focused with excellent interpersonal skills
• Experience in security and stewarding is desirable
• Experience in events is desirable
• Adaptable to change
• Calm, focused, and positive in high-pressure situations

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.