Event Safety Stewards

Stoke City Football Club; Hempstalls; On-site; GBP 40,000 - 60,000; Part time

Job summary

A professional sports club in the United Kingdom is looking for Safety Stewards to ensure a safe and enjoyable experience for visitors at matchday events. You will provide exceptional customer service, uphold safety protocols, manage crowd control, and assist with parking operations. The ideal candidates should possess effective communication skills, situational awareness, and be physically fit. Casual positions are available with training provided, including achieving Level 2 in Spectator Safety.

Qualifications

• Ability to communicate effectively with diverse individuals and groups.
• Navigate and resolve challenging and pressured situations.
• Maintain situational awareness in large crowds.

Responsibilities

• Deliver exceptional customer service at all stages of crowd interaction.
• Uphold safety protocols as per training guidance.
• Manage crowd control inside and outside the stadium.

Skills

Effective communication

Situational awareness

Conflict resolution

Physical fitness

Professional demeanour

Job description

Stoke City Football Club of the English Football League is looking for enthusiastic individuals to join our team of Safety Stewards to support matchday operations at the bet365 Stadium.

As a Safety Steward, you will play a vital role in ensuring the safety and security of visitors to the stadium. The ideal candidate will ensure that guests experience an enjoyable and safe visit by providing accurate and up to date information.

You will also have the opportunity to learn more about the role through a comprehensive induction process, gaining in‑depth operational knowledge of the stadium and our associated venues.

Main Responsibilities

• Delivering exceptional customer service at all stages of crowd interaction.
• Upholding all safety protocols as per training guidance.
• Adapting to various roles across different settings and venues.
• Supervising continual spectator safety.
• Managing crowd control both inside and outside of the stadium.
• Assisting with parking operations.
• Monitoring area of work for any hazards and reporting these via the appropriate chain of command.
• Providing basic first aid support.

Key Skills and Experience

• Communicate effectively with diverse individuals and groups.
• Navigate and resolve challenging and pressured situations.
• Ability to maintain situational awareness in large crowds and high volume environments.
• Fit and active, with the temperament to handle the requirements of the role.
• Demonstrate the ability to work effectively both collaboratively and independently.
• Maintain a consistently professional demeanour and presentation.

Availability to work during evenings and weekends to cover matchday fixtures and other events at the stadium or associated venues.

All necessary training will be provided, including the opportunity to work towards achieving Level 2 in Spectator Safety (RQF).

Positions will be offered on a casual and intermittent basis.

This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/.

The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.