Event Operations Assistant - Soho Farmhouse

Soho House & Co.; Banbury; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Weekly pay

Team meal while on shift

Soho Friends Membership

50% staff discount on Food & Drink

Health cash plan

Dental plan

Birthday Day Off

Staff discounts on Cowshed & Soho Home

Counselling sessions

Training and development

Team events and activities

Job summary

Soho House in the United Kingdom is seeking an Events Operations Assistant to deliver exceptional service during events and functions. You will help ensure guests have a positive and memorable experience by assisting with setup, service and guest needs.

The role emphasizes teamwork, attention to detail, and efficient communication with kitchen and service staff to maintain high standards during busy events.

Qualifications

• Minimum 2 years’ experience in a busy high-profile venue.
• Fluent in English and excellent customer service.
• Reliable, friendly and a team player.

Responsibilities

• Greeting and assisting guests in a friendly, professional manner.
• Set up and maintain banquet or event tables, serve food and beverages, clear dishes.
• Coordinate with kitchen staff, bartenders and service team for smooth event flow.
• Pay close attention to table settings, presentation and guest preferences.
• Breakdown and reset tables and stations after events.
• Anticipate guest needs and respond promptly to requests.

Skills

Customer service

Attention to detail

Multitasking

Organised

Fluent in English

Job description

The Role…

At Soho House, the Events Operations Assistant is involved in providing exemplary service during various events and functions. Events Operations Assistant play a crucial role in ensuring that guests have a positive and enjoyable experience

What’s in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Customer Service: Greeting and assisting guests in a friendly and professional manner, addressing their needs, and ensuring overall satisfaction.
• Table Service: Setting up and maintaining banquet or event tables, serving food and beverages, and clearing dishes in a timely and efficient manner.
• Communication: Effectively communicating with kitchen staff, bartenders, and other service team members to coordinate the smooth flow of the event.
• Attention to Detail: Paying close attention to details such as table settings, food presentation, and ensuring that guests’ requests and preferences are met.
• Problem-solving: Quickly addressing any issues or challenges that may arise during the event, such as handling special dietary requests or resolving guest concerns.Teamwork: Collaborating with other event staff, including servers, bartenders, and event coordinators, to ensure seamless execution of the event.
• Efficiency: Working efficiently to ensure timely service and contribute to the overall success of the event.
• Anticipate guest needs and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Breakdown, clean and set-up of tables, buffets, and food station’s
• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s origin, taste, and preparation methods; communicate guest requests including any special needs or requests to the kitchen.
• To retain menu information including all allergen notices.

What we are looking for…

A successful Events Operations Assistant for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Passion for Food, drink and hospitality
• Strong attention to details
• Excellent customer service
• Fluent in English
• Organised and reliable
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions

Physical Requirements:

• Must be over the age of 18
• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours

The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.

Pay Range

£15—£15 GBP